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I can't connect my techveiw system to the RXcamlink app, I

Customer Question
Hi Pearl, I can't connect...
Hi Pearl, I can't connect my techveiw system to the RXcamlink app
JA: How long has this been going on?
Customer: I have just installed the system and can't get it working or seam to find any help online
JA: What troubleshooting have you tried?
Customer: none
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Mac
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Answered in 4 hours by:
7/7/2016
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 690
Experience: Product Developer at Computer Science Corporation
Verified

Hi Welcome to JustAnswer.

Please let me know what exact problem you are facing while connecting to RXcamlink app.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

ok.Got you . I will look into it.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

you can change the login type from ‘IP/DOMAIN’ to ‘Device ID’ and press the QR icon to enable the QR scanner. The number of channels is retrieved automatically from the device

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Let me know if this worked

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Customer reply replied 1 year ago
no it now says failed to connect to device - where as before it looked like it got stuck on "connecting"
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

It seems the issue is in user name and password

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Customer reply replied 1 year ago
OK GREAT HOW DO I FIND THAT OUT? FIX IT ON THE TECH VEIW?
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Yes, try to login with the same credential over there

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

If you are not able to logic reset your password

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Go with Device ID approach only and make sure you have scanned QR code correctely and properly

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Customer reply replied 1 year ago
Thanks They work to log into the main menu but don't seam to be doing anything in regards ***** ***** network. Under DDNS it asks for a host name, user name and password. should these but my log in or just admin default?Or is that un related?
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Try admin defaults over there . No this is related

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Customer reply replied 1 year ago
no it was connecting for a while but then back to fail to connect
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Tap live monitor and tell me what you can see

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Customer reply replied 1 year ago
where is that in the menu or do you mean what can i see on the live monitor screen - we have all cameras working and then the menu will come up when i move the mouse.
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

In Menu

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Customer reply replied 1 year ago
there are several options - Dispay - RECORD - SEARCH - NETWORK - ALARM - DEVICE - SYSTEM - ADVANCED
Customer reply replied 1 year ago
in the ap i have that screen
the list i just sent is on the monitor
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Please see its user manual from here :-

http://nesscorporation.com/UserManual/NVIEW_User_Manual_phone_app.pdf

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

You monitor screen is working fine it just that we are not able to connect to that device . We should not do any changes in your monitor screen.

We just need to take care of Scanning QR and login id and password. Try using password ***** admin user in it.

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Customer reply replied 1 year ago
I HAVE TRIED NO LUCK
Customer reply replied 1 year ago
I read that manual and did every step and i can't get it working.
Customer reply replied 1 year ago
failed to connect again
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Can we try any other application ?

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Customer reply replied 1 year ago
Yeah if you know a better/easier one
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

You can pick any one of them :-

https://itunes.apple.com/us/app/athome-camera-mobile-home/id305567000?mt=8

http://appcrawlr.com/ios/dropcam

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Athome is better amongst all .

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Customer reply replied 1 year ago
great downloading now
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

http://www.makeuseof.com/tag/athome-camera-free-turn-any-pc-into-a-security-cam-with-your-iphone/

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Above link will help you with its installation and give you detailed information about it

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Customer reply replied 1 year ago
it is saying invalid QR code
Customer reply replied 1 year ago
it is a hard drive box not a computer
Customer reply replied 1 year ago
I dint think this will work with the Techveiw hard drive box
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

yes right seems like compatiblity issue

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

We should look here :- https://www.ispyconnect.com/man.aspx?n=techview

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 1 year ago

Try downloading Ispy from it

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Customer reply replied 1 year ago
I can't get it to work Error:no available application can open it
Customer reply replied 1 year ago
i give up!!! I have to leave the computer and won't be able to get back to it until 2 days. how do i cancel our chat and get my money back?
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Bhavik Joshi
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 690
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Experience: Product Developer at Computer Science Corporation

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