I am trying to backup my laptop onto iCloud
so I can upgrade my OS. But I can't use iCloud until I upgrade my OS. Catch-22.
JA: Fortunately, the tech wizards we work with know their way around the iCloud, and it would be my pleasure to connect you with the best person for the job.
Customer: I am on 10.6.8
JA: What troubleshooting have you tried?
Customer: Nothing really. My files are backed up on Dropbox, so I figured I'd go ahead and upgrade, and then if I lost stuff, then at least I wouldn't lose my files.
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: My plan was to upgrade to Mavericks because I read it was better to upgrade one step at a time. I have done all the required steps on this list, prior to the last step, which is the iCloud backup
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.