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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ipad will not respond... can't turn it off... can't slide

Customer Question

ipad will not respond... can't turn it off... can't slide it... takes no commands... shows 100% power
JA: How long has this been going on?
Customer: for about a hour
JA: What troubleshooting have you tried?
Customer: plugged it in to power... no diff
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope. Thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Hold the Sleep/Wake and Home buttons together until you see the Apple Logo. Let me know.

Customer: replied 1 year ago.
got the logo now!
Expert:  Mike replied 1 year ago.

OK that is a force restart, let me know. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. Thanks!!

Expert:  Mike replied 1 year ago.

Everything ok?

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