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Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2492
Experience:  IT Manager at Wood Group PSN
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Grey screen has circle with line through it now just grey

Customer Question

Grey screen has circle with line through it now just grey screen
JA: How long has this been going on?
Customer: 1 did steps I-3 safe mode
JA: What troubleshooting have you tried?
Customer: Plus the other two shift command . Basically I've done 1-3 on the page as suggested
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Nope oh is there anyway to increase RAM
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  Kris R replied 1 year ago.

Hi,

What device is this on?

Regards

K

Customer: replied 1 year ago.
I Mac iOS 9
Customer: replied 1 year ago.
How safe is this if you just auto fix it and I allow you access to my computer ?
Expert:  Kris R replied 1 year ago.

When you see a circle with a slash symbol instead of the Apple logo, it means your Mac couldn't find a valid System Folder to start up from.

Try reinstalling OS X by using recovery.

https://support.apple.com/en-us/HT201314

I don't think we can get on remotely. Is the PC stuck with the grey circle?

Regards

K

Customer: replied 1 year ago.
That would be grand I don't have a stop up disk it was an update so ....
Expert:  Kris R replied 1 year ago.

You will need to get one to recover the system folder. An Apple Store will be able to provide one too you.

REgards

K

Customer: replied 1 year ago.
Yup can't connect to anything
Customer: replied 1 year ago.
how much did you charge me for this please?
Expert:  Kris R replied 1 year ago.

It's only $15. If you rate me and close this out all will be accepted

Regards

K

Customer: replied 1 year ago.
Okay thank you ca I start wth an old OS X instill disk?
Customer: replied 1 year ago.
Oh btw thank you for what you tried its appreciated
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kris R replied 1 year ago.

Yes that disk should work

Customer: replied 1 year ago.
Expert:  Kris R replied 1 year ago.

If you are happy please rate me on both posts

Thanks! :)