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Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
What exact message are you seeing?
Are you trying to reset the password/id for your apple account on a pc or on your iPad?
Did you recently change it?
When is the last time you were able to log in?
This is to reset your ID for Apple. Please follow the link below.
This is to reset your password. Please follow the link below:
Have you tried both of these steps yet?
Do you still have access to your email account you signed up with for Apple?
I tried to accept the remote support request. It said payment failure on my end.
I am sending the request back to you. You may have to call your bank or credit card
company to have them lift the payment block.
Okay, this is what we need to focus on.
Your iPad will not allow you to change the ID yet.
We need to focus on your password ***** to gain access.
Do you still have access to your email that is attached to the Apple ID?
yes, i sent you this message at 12:51pm.
I do apologize. I have sent several messages you are not answering.
I cannot fix an issue without that information requested several times.
You are more than welcome to put in for a refund. The link below will guide you.