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Trying to burn a DVD from iDVD, constantly getting error msg…

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Trying to burn a DVD...
Trying to burn a DVD from iDVD, constantly getting error msg - "There was an error during movie encoding." Have been burnin movies for years from iMovie to iDVD, but this is a first. At wit's end, tried numerous "fixes" with no luck.
Submitted: 1 year ago.Category: Mac
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Answered in 24 minutes by:
6/23/2016
Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago
Christopher Bessler
Christopher Bessler, Network Engineer
Category: Mac
Satisfied Customers: 1,756
Experience: 21 years experience in PC and Network Design and Support
Verified

I will be happy to assist you with this.

Can you be a little more specific? Is it only this particular video that is failing to burn?

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Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago

Have you tried other videos, just to ensure that the functionality is still there? If it is only this particular video, make sure you go through all the normal things. Like changing the disc, rebooting, etc.

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Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago

This is just to make sure that the problem is related solely to that video. If it is, can you give me the parameters on that video? How large is it? What is the resolution? How did you create the whole thing?

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Customer reply replied 1 year ago
having trouble burning a video created in iMovie, trying to burn in iDVD, working on a Mac Mini Server running OS X El Capitan 10.11.5
here is the error - "there was an error during movie encoding" This is what I see after 45min-1 1/2hrs of processing within the iDVD app. I have tried - stopping the screensaver, removing the energy saver, rebooting the Mac several times, save the iDVD project as a disc image, reducing the length of the video to less than 1 hr, and tried exporting the movie from iMove to an .m4v file so that I could burn directly to disc with no menu, but then received this error - can't be burned because device failed to calibrate laser at this level.
Customer reply replied 1 year ago
I have been burning movies for years, I have never seen this specific error
Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago

I understand that the video was created in iMovie, but what is the source? A webcam? Another video? Also, have you tried a different disc? Or are you still trying with that original disc?

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Customer reply replied 1 year ago
the movie was imported from a canon camcorder, gl2, using a miniDV tape. I have tried multiple blank discs.
Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago

Have you ensured that the burner and software are indeed functioning? by attempting a test burn using a different video?

I apologize if this is repetitive. We are trying to determine the root cause. And if the root cause is that specific video, we need to know that. If you can burn a different video, then we know the issue is that specific file.

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Customer reply replied 1 year ago
I am sending a diff project to iDVD, prob is, it is incredibly time consuming, as this will take hours, sending to iDVD, creating the menu, and finally rendering and burning.
Mac Support Specialist: Christopher Bessler, Network Engineer replied 1 year ago

It should not take hours if you just try to burn a small video. If you are sending a full project, you are correct. But we are just trying to test functionality here. Knowing for certain that there is no physical issue with the burner and the system is imperative to move forward. Also, I will be able to work on this whenever you take the next steps. I will be notified as soon as you make a posting here.

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Customer reply replied 1 year ago
this was a different iMovie project, and is populated within iDVD. I added a screenshot of the error.
Customer reply replied 1 year ago
are you still there?
Customer reply replied 1 year ago
It appears this is a bad time for you, Chris? Should i ask another expert?
Mac Support Specialist: Justin Williams,
 replied 1 year ago
Justin Williams
Category: Mac
Satisfied Customers: 23
Experience: Freelance IT Consultant at Westlake Computers LLC
Verified

I have had this issue in the past, and I was able to fix it by opening the movie in Quicktime, exporting it as a .mov file and then burning it to DVD. Hope this is helpful.

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Customer reply replied 1 year ago
were you able at some point in the future to burn in iDVD? That app offers some great menus which I like to use for my customers.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

Yes, that is the app I was using. Give it a shot - there is a good chance it will at least allow you to work around the issue.

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Customer reply replied 1 year ago
I will try the method using Quicktime.
Customer reply replied 1 year ago
All right, thought it might be more simple than I what I had originally thought. How does one burn the file using Quicktime? Thanks for your help, Justin.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

Don't think you can burn from within Quicktime. You need to use iDVD

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Mac Support Specialist: Justin Williams,
 replied 1 year ago

To export: Open your video in Quicktime, then go to File>Export

Name the exported movie, and make sure "Format" is set to "Movie"

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Customer reply replied 1 year ago
Thanks. Will try that.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

That should create a .mov file that you can then open and burn in iDVD.

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Customer reply replied 1 year ago
rendering menu video assets now. 37min out.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

Alright; I'll be around all night. Just let me know how it goes.

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Customer reply replied 1 year ago
sent you a screenshot also...if that is helpful to illustrate
Mac Support Specialist: Justin Williams,
 replied 1 year ago

Unfortunate. Here is how someone else with that same error fixed it. Let me know if you think this might apply to your case:

"I had the same error using iMovie and iDVD but now it's fixed.

What I did is that I had to go back into imovie and make sure my chapter marks are correctly aligned with my movie (i.e. not in a middle of a transition). Also make sure your audio track "ends" correctly in the movie and not interfering with the chapter marks or transition."

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Customer reply replied 1 year ago
gonna trash the plist files. where can I locate those?
Mac Support Specialist: Justin Williams,
 replied 1 year ago

The plist files for what? iDVD?

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Customer reply replied 1 year ago
for iDVD. and finding some recommend trashing the plist for iDVD
Mac Support Specialist: Justin Williams,
 replied 1 year ago
  1. delete the iDVD preference file, com.apple.iDVD.plist, that resides in your Home() /Library/Preferencesfolder.
  2. go to your Home()/Library/Caches/com.apple.iDVD folder and delete its contents.
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Customer reply replied 1 year ago
I reappointed the positions of the chapters, sent to iDVD, but unfortunately there is no audio on playback of the various scenes/chapters/movie. ...?
Mac Support Specialist: Justin Williams,
 replied 1 year ago

So the movie itself has no audio throughout the entire thing?

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Customer reply replied 1 year ago
Correct. in imovie, it had audio throughout the entire movie, however when sent to iDVD, somehow the audio was lost. I have done a little googling, but am unable to locate a solution. I did, however, go into the drop downs, remove a song I added to the menu which revealed the mute/unmute option for the menu, but that did not resolve anything for the movie itself within the iDVD app. FYI - running OS X El Capitan 10.11.5 on mac mini server with iDVD 7.1.2 if the iDVD software app is out of date, I am not sure of where to find an update as I am unable to locate one within the App store.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

Which version of iDVD are you currently running?

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Customer reply replied 1 year ago
7.1.2
Mac Support Specialist: Justin Williams,
 replied 1 year ago

That is the newest version as far as I can tell.

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Customer reply replied 1 year ago
would deleting cache files help? Any other thoughts?
Mac Support Specialist: Justin Williams,
 replied 1 year ago

I don't think deleting cache would help. I am basically at a loss at this point. Aside from starting the project over from scratch, I dont really have any other suggestions.

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Customer reply replied 1 year ago
Ok. Thanks, Justin.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

If you are satisfied with the help I have provided, please remember to submit a rating for me. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
Justin

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Customer reply replied 1 year ago
Justin, thanks for the message, but the ideas you submitted did not enable me to burn the footage to a dvd. So I am unsure as to how to rate your performance, being that it remains unresolved and I need to request a refund.
Mac Support Specialist: Justin Williams,
 replied 1 year ago

No problem. Please go here to see how you can request a refund. https://ww2-secure.justanswer.com/help/how-can-i-request-refund-0

Have a good weekend!

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Satisfied Customers: 23
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