How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I continue to have blocked plugins games my wife and I play.

Customer Question

I continue to have blocked plugins for the games my wife and I play. This happens every few months.I need help to remove the plugins. I have followed the directions but can't remove them
Submitted: 1 year ago.
Category: Mac
Expert:  Mac_Martin replied 1 year ago.

Hello William,

What browser are you using and where are you trying to play these games?

I can correct this remotely for you if you'd prefer to save time.

Regards,
Martin

Customer: replied 1 year ago.
Please fix remotely
Expert:  Mac_Martin replied 1 year ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=dc4277f7-5338-4131-b45e-d092700549a9

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin

Customer: replied 1 year ago.
I am becoming very discouraged. I keep authorizing charges to my credit card but receive no results. Please either fix my problem or refund my money.
Expert:  Mac_Martin replied 1 year ago.

Hello perhaps it never went through, try once more.

Also make sure to join the remote session so I can connect and fix the problem for you.