How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Macbook Retinal, Can/t quit word, force quit, rebooting Word

Customer Question

Macbook Retinal
JA: Just to clarify, how old is your MacBook and what operating system are you running?
Customer: Can/t quit word
JA: What troubleshooting have you tried?
Customer: force quit, rebooting Word opens on boot and can't quit Does not show in force quit list
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: go
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

OK restart and hold the Shift key until you see the Apple logo. This will activate Safe boot and it will check the drive for errors among other things. It may take longer to boot and you may see a progress bar during part of the process. If it starts up OK… login then restart the normal way from the Apple Menu. Let me know after.

Customer: replied 1 year ago.
No response
Expert:  Mike replied 1 year ago.

Please give me more information what happened exactly?

Customer: replied 1 year ago.
I rebooted holding shift key. normal desktop appeared word open again cannot quit nor forcequit. although this time it appeared in forcequit dropdown, it did still did not quit when selected.
Expert:  Mike replied 1 year ago.

Did you have to login or did it just go top Desktop?

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

Ok I really need to remote connect to fix this.

Customer: replied 1 year ago.
ill have to come back another time its after midnight here and my beauty sleep calls
Expert:  Mike replied 1 year ago.

OK let me know tomorrow I can fix it.