Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My iPhone 5s is only two months old and it started

Customer Question
restarting and then going to...
My iPhone 5s is only two months old and it started restarting and then going to a blue screen and then repeating that same cycle :(
JA: How long has this been going on?
Customer: Since this morning after it died while I was out last night. No water damage, or dropping, just out of the blue
JA: What troubleshooting have you tried?
Customer: Holding the home and power buttons at the same time
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I don't have a laptop here to do anything with my phone at the moment
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: My friend set it HP on his computer and system for me and he has the latest updates and all that jazz
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
6/19/2016
Mac Support Specialist: Jason Jones, Mac Technician replied 1 year ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 17,391
Experience: Several years of supporting Mac systems.
Verified

Hello,

I am the person that will be helping you today. I understand that you don't have your laptop with you right now, so you will have to do this later when you have access to it.

You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Connect the iPhone to the computer that you have been using the phone and iTunes with
Option 1: In the Summary tab, click Backup and complete that. Once it is complete, click the Restore button and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Backup button. Once that completes, click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.
Now your iPhone will be back up and have all the restored information from your last sync.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

http://JasonFixedit.com

Ask Your Own Mac Question
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 17,391
17,391 Satisfied Customers
Experience: Several years of supporting Mac systems.

Jason Jones is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My IPhone 5 is not charging. The Apple display will show
Hi Pearl, My IPhone 5 is not charging. The Apple display will show every now and again when on charge and the screen will appear for a few seconds then recycle back to blank. I can hold the power butt… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
Iphone 5 says my storage is almost full. It won't let me
iphone 5 says my storage is almost full. It won't let me take pictures. How can I move my current pictures to icloud. It is not doing it automatically. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
511 satisfied customers
My iPhone 5 won't will only work when plugged in. 11. 2
My iPhone 5 won't will only work when plugged in JA: What Operating System (OS) are you running on your iPhone? Customer: 11 JA: How long has this been going on with your iPhone? What have you tried s… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
Forgotton most recent device password on my IPhone 5. About
forgotton most recent device password ***** my IPhone 5 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
Need Id reset (forgot it ) IPhone 5. Months tried to reset
Need Id reset (forgot it ) JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 5 JA: How long has this been going on with your iPhone? What have you… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
511 satisfied customers
My iPhone 5 s. Displays loading circle continuously and I
My iPhone 5 s. Displays loading circle continuously and I can't turn it off or do anything????? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
Second opinion] I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Where can I find one of the new batteries for the iPhone 5
Where can I find one of the new batteries for the iPhone 5 and one for the 6S … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I'm trying to get my iPhone 5 to be able to download apps
Good afternoon! I'm trying to get my iPhone 5 to be able to download apps and it is not letting me. Are you able to assist? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
I have an IPhone 5 and the battery needs to be replaced.
I have an IPhone 5 and the battery needs to be replaced. Your replacement program just implemented applies to IPhone 6 or later. How do I replace my battery and what will it cost? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
Where do i find adresses for itun stores. Apple iphone 5
1day i got my credit application done and the unformation done bit meed a itunes store to conferite … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
Have iPhone 5. Battery shows only a little bit of red. I
have iPhone 5. Battery shows only a little bit of red. I cannot get the apple logo to appear and the phone will not charge from the wall or if I plug into computer. Any suggestions? … read more
Mike Taylor
Mike Taylor
40 satisfied customers
My iphone 5 is not holding a charge. Also will not update
My iphone 5 is not holding a charge. Also will not update IOS 11.2.1 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I have an a I have an iPhone 5. I'd like to print pictures
I have an a I have an iPhone 5. I'd like to print pictures from my photo album on my phone. At Costco not all pictures downloaded. There were two areas of gaps that did not download but the majority d… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I have an old Iphone 5 that I havent used for a while but
I have an old Iphone 5 that I havent used for a long while but want to bget some data from it. Problem is I cant recall the passcode. Can you help? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I just performed an software update on my iphone 5 and when
I just performed an software update on my iphone 5 and when it was complete, the screen went blank and thing it says is Enter Passcode with no place to see any letters to type with. If I hit the botto… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
My phone been disable. Iphone 5. Forgot apple id and
my phone been disable JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: Iphone 5 JA: How long has this been going on with your iPhone? What have you tried so far? Cust… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I tried to download iHeartRadio to my iPhone 5 with its
Hello. I tried to download iHeartRadio to my iPhone 5 with its original operating system. It failed. Why? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x