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Hi there! My name is ***** ***** I would love to help you with your question.
I have not personally experienced this problem, but I did some research and it looks like there are a couple of fixes listed here:
https://discussions.apple.com/thread/7378356?tstart=0i would try those and see if works. If it does, great - rock on (get it?). Bad humor aside, it my answer helped you, I would appreciate it you rate it. If you are interested in more help, please let me know and I will help.