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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Getting cannot connect with server ";

Customer Question

cannot connect with server "; 40;STA7ED0DA0BB326;ADEB814686964E53DE29"
any ideas
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Ashik replied 1 year ago.

Could you please explain the question a little more ?

Customer: replied 1 year ago.
hello,I'm trying to log on to hospital server to view imaging. was working no problem for until yesterday. I've tried repeatedly throughout today. restarted computer. i believe the version of the receiver is the latest... I'm not sure its me... it may be the hospital server?
Expert:  Ashik replied 1 year ago.

Yes, it is the server that is not responding. How are you logging into it ? Via Safari or using any special application ?

Customer: replied 1 year ago.
safari which has never been a problem... firefox?
Expert:  Ashik replied 1 year ago.

Yes, try Firefox or Chrome. This will tell us if there is any issue with the browser. Also, can you try different network ? Like your phone's network ?

Customer: replied 1 year ago.
also the citrix receiver of coarse
Expert:  Ashik replied 1 year ago.

Can you try with Chrome ?

Can you try with another Wifi network ?

Customer: replied 1 year ago.
i tried using my phone too... illl try firefox etc... you've been helpful thankswhen I'm not as busy i will have to sort out my airmac with you guys as it will not log on at all... another time perhapsthanks
Expert:  Ashik replied 1 year ago.

No problem. I'm trying to figure out whether the issue is on your end or other end. Then only we should start troubleshooting.

Try with Chrome and use with your phone's WiFi.

Also try to access that website using phone. Citrix Receiver is available on Android/iOS as well.

Customer: replied 1 year ago.
thanks rob your help.. will do
Expert:  Ashik replied 1 year ago.

Re AirMac, we can fix it easily as we know the issue is with IT. Just tell me the problem and will send you instructions to fix it.

Re this server problem, we're not sure whether it is with the server or with your Mac. So we need to figure it out first.

Expert:  Ashik replied 1 year ago.

Add a bookmark of this page or add this page to your favorites, so you get back to me any time you want without any additional payment.

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