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I'm sorry about the issue. On your iPad, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If it asks for your Apple ID account password, and your Apple password ***** not work, then please reset your Apple password ***** the website below:
- If it asks for the passcode (for logging in and using the iPad), please try:
; Note: The steps must be done correctly; you may have to try a couple of times.
- If needed, please watch video instructions at the website below:
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