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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My Apple ID name has been registered and has been verified.

Customer Question

My Apple ID name has been registered and has been verified. However, my old I'd is still coming up and I am being told I am not being recognized as an Apple.com subscriber
Submitted: 1 year ago.
Category: Mac
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 1 year ago.

so this is happening on your ipad? can you please provide more detiails?

Customer: replied 1 year ago.
I am trying to get help but when I am asked to sign on to my Apple account my old user name comes up and no password ***** work!
Customer: replied 1 year ago.
I can't do anything.
Customer: replied 1 year ago.
I have been having a problem with iTunes for months. Whenever I try to purchase any coins for a game I am being told that must contact Apple support. When I am finally allowed to speak to a human being, it works for two days and then it happened again. Today a tech told me that my account was flagged. That people from other countries I attempting to get into my account. So today I changed my Apple ID but now my old name keeps coming up and of course it will not work!!!
Customer: replied 1 year ago.
My new user name is***@******.***. My old name was***@******.***
Customer: replied 1 year ago.
I hope you can help this 74 yo grandmother who is totally frustrated with Apple and iTunes.
Expert:  Tim replied 1 year ago.

so you have two apple IDs and are trying to switch from one to the other?

Expert:  Tim replied 1 year ago.

I understand, they can be a bit frustrating, don't recommend iTunes myself.

Customer: replied 1 year ago.
I have already paid a few for help
Expert:  Tim replied 1 year ago.

are you just wanting to get back into itunes?

Customer: replied 1 year ago.
A fee
Expert:  Tim replied 1 year ago.

i'm personally not ware of what ever has taken place before this point.

Customer: replied 1 year ago.
I just paid for a membership for MAC help at anytim,
Customer: replied 1 year ago.
When I tried to download it it would not recognize my name and password
Expert:  Tim replied 1 year ago.

Not aware of that service......do you have their website so i can look them up.....MAC anytime....

Customer: replied 1 year ago.
I only have an iPad and the tech this afternoon told me he needed a lap top or desk top computer to hook into. I do not have them.
Expert:  Tim replied 1 year ago.

understood, sorry your frustrated. so the goal is to log into your ipad with the new apple ID?

Customer: replied 1 year ago.
Hmmmm it was when I contacted Apple support at 1-***-***-****. They sent me the site to sign up wih
Expert:  Tim replied 1 year ago.

that is a valid apple 800 #......just wanted to check......there are alot of folks out there trying to take advantage of older folks.

Customer: replied 1 year ago.
My bank just called to verify my purchase
Customer: replied 1 year ago.
It was for 30 dollars
Customer: replied 1 year ago.
However, I cannot download the app as my name and password ***** not work
Expert:  Tim replied 1 year ago.

i'm not in customer service so I have no idea what your charge is or was......you said you had already signed up with another group?

Expert:  Tim replied 1 year ago.

Right, chances are you locked the account out.

Customer: replied 1 year ago.
No it was Apple support!
Customer: replied 1 year ago.
What am I going to do?
Customer: replied 1 year ago.
My old account does not work and the new one does not come up in the box that basks for my password
Expert:  Tim replied 1 year ago.

they can easily figure out and reset your apple ID. Or I can try and answer the challenge questions for you.

Customer: replied 1 year ago.
The box comes up with my old user name
Expert:  Tim replied 1 year ago.

and wont let you change it, got it.

Customer: replied 1 year ago.
Nolan please tell me you can help me!
Expert:  Tim replied 1 year ago.

I'm trying.

Check out this page, see if the instructions look right.

https://support.apple.com/en-us/HT203983

Customer: replied 1 year ago.
If I leave this page I will lose you
Expert:  Tim replied 1 year ago.

you can open it in another window, i'll just parrot info

Expert:  Tim replied 1 year ago.
  1. Tap Settings > iCloud on your iOS device. If you see the option to sign in, you can change your Apple ID now.
  2. Scroll down and tap Sign Out.
Expert:  Tim replied 1 year ago.
  1. Tap Sign Out again to confirm. After you sign out of iCloud, you might not be able to access some of your data that's stored in iCloud until you sign in again. If you're part of a family, you need to sign back in to use Family Sharing.
  2. Choose Keep on My iPhone or Delete from My iPhone when you're asked what you want to do with your iCloud data.
  3. Enter your password ***** sign out.
  4. Go to Settings > iCloud and enter your Apple ID and password.
  5. Tap Sign In.
Expert:  Tim replied 1 year ago.

your pretty much just forcing a sign out and then back in with new account.