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Hello & Welcome to JustAnswer. Thank you for your question.
Where are you being told that the Account is locked and are you chatting to me from your Mac?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me.Thanks
OK you will have to go here and click on Get Started:
https://www.apple.com/support/contact/Select Apple ID, then iTunes Store & App Store, then Lost or forgotten Apple ID password, then click on No Thanks when it directs you to where you have already been and then Schedule a phone call