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Josh, Mac Support
Category: Mac
Satisfied Customers: 18968
Experience:  5 years as Network Admin, 10+ years of IT support
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Just bought a new i pad. set it up with a fingerprint. after

Customer Question

Just bought a new i pad.
set it up with a fingerprint.
after a few days it wont let me in without a passcode and it wont let me set one up
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.


The fingerprint option is not available after your iPad restarts. On the restart, you will need to enter the passcode one time then it will go back to the fingerprint option.

Customer: replied 1 year ago.
This was not at all helpful. I never put a passcode in. just a fingerprint. now it locks me out!
Expert:  Josh replied 1 year ago.

The only way around the passcode option is to perform a factory reset on the iPad.

The easiest way to reset your iPad is:

  1. From another device, go to
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can either restore from a backup or set up as new.
Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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