Ask Mac Questions and Get Answers from Experts ASAP
The fingerprint option is not available after your iPad restarts. On the restart, you will need to enter the passcode one time then it will go back to the fingerprint option.
The only way around the passcode option is to perform a factory reset on the iPad.
The easiest way to reset your iPad is:
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.