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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My airport utility does not see my time capsule. I tried a

Customer Question

My airport utility does not see my time capsule. I tried a hard reset, but no luck.
JA: How long has this been going on?
Customer: since last week when I updated my OS
JA: What troubleshooting have you tried?
Customer: Rebooting everything, hard resets
JA: The Mac expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: sometimes i go
t a connection, but now nothing
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what version of mac osx you updated to recently.

Was it el capitan 10.11 or an older version of Mac osx? If youre uncertain, click the apple symbol at the top left of your screen and then click about this mac, then it should show the Mac osx version there.

Dustin S