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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I buy iPad Air last week used from some he was moving when I

Customer Question

I buy iPad Air last week used from some he was moving when I get home I charged the iPad and I found that the iPad was locked by iCloud account. So what can I do"
Submitted: 1 year ago.
Category: Mac
Expert:  Mac_Martin replied 1 year ago.

Hello Jean, how are you?

You need to contact the seller and ask them for the password ***** that's the only way to unlock it. The password ***** in there is set as a type of theft prevention system by Apple.

A lot of people who buy used iPads and iPhones run into the same problem.

If they cannot provide the password, I suggest returning it and getting it replaced.

Does that make sense?