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I'm sorry about the issue. Is it asking for the Apple ID password?
What's the full message showing on the iPad's screen?
Please reply at the box below. Thank you,
Your Apple ID is the email address associated with your iPad. Now, to reset your Apple password, please click on the Apple website below:
, then there, enter your email address, then click on Continue and follow the steps there in order to reset your Apple password, and check.
Please reply at the box below to continue. Thank you,
If that does not work, please click on the website below:
, then there, select the option Apple ID, then select "Forgot Apple ID Password", then you can schedule a support phone call there.
- If that still does not work, please let me know the email address (or part of the email address) currently showing on the iPad's screen, if any, and/or please tell me everything it is currently showing on the iPad's screen.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,