o is completely frozen in the middle of 3 days making an i-photo book on Japan, the rest of the iMac works, how do I unfreeze it without loosing my photo book half finished?
JA: Fortunately, the wizards we work with know the iMac inside and out, and it would be my pleasure to connect you with the best person for the job. Tell me a bit more about what's going on so he can help you best.
Customer: My iCloud
photo completely froze after 3 days of making a photo album on Japan , I am scared of quitting for fear of losing what has already been done? Please advise, many thanks
JA: Is there anything else the Mac Technician should be aware of?
Customer: no, it has not happened before, the battery is full and the computer is only 5 months old
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.