JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: My MacBook Pro mid 2009 15" just developed skinny purple vertical lines on my display. I have a secondary monitor which I'm using but would like to know how to fix this. One piece of information - I had to go to ER and then was in hospital for past 60 hours. Didn't turn off computer before I left, so I found this when I got home today. I can send you a photo I took with my iphone
- the lines disappear when I try to take a screen shot.
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: I am running El Capitain 10.11.5, it is 2.66 GHz, with 8 gb of Ram and a 1TB hd
JA: Is there anything else important you think the Mac Technician should know?
Customer: I'm not sure. I replaced the HD and the battery about 2 months ago, and everything has been running great until now.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.