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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38366
Experience:  IT Engineer for over 15 years
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My ipad is disabled : and i am on candy crush level 1482 :

Customer Question

my ipad is disabled
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: and i am on candy crush level 1482
JA: Is there anything else important you think the Mac Technician should know?
Customer: how do i get it back
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you say it is disabled, what exactly is happening on the iPad?

Please let me know

Customer: replied 1 year ago.
i mean that its coming connect ti itunes
Expert:  Richard replied 1 year ago.

ok, connect it to your computer please and then open iTunes

Tell me what then happens please.

Customer: replied 1 year ago.
just wait for 10 mins
Expert:  Richard replied 1 year ago.

will do

Customer: replied 1 year ago.
i connected the ipad,but itunes is saying enter the pass code,but ipad is showing connect to itunes
Expert:  Richard replied 1 year ago.

ok, hold the home and power buttons on the iPad for about 10 seconds until you see an Apple Logo, then release.

Let me know what then happens please