Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Pearl...I just purchased a MacBook Pro from a pawn shop

Customer Question
Hi Pearl...I just purchased a...
Hi Pearl...I just purchased a MacBook Pro from a pawn shop and I'm locked out of it Can you help?
JA: Fortunately, the wizards we work with know the MacBook inside and out, and it would be my pleasure to connect you with the best person for the job. Tell me a bit more about what's going on so he can help you best.
JA: Is there anything else important you think the Mac Technician should know?
Customer: Need to reset MacBook Pro password (a1278)
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 1 year ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
5/13/2016
Mac Support Specialist: tyroneboman, Mac Genius replied 1 year ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9,899
Experience: Computer specialist.
Verified
Try these steps please>Power off, then restart the computer. Then Press the Command and R keys at the same time when the grey screen appears and hold them until you see the Apple logo. A small loading bar will appear under the logo. Wait for the Recovery Mode, then click the Utilities tab in the top menu bar, select Terminal, type resetpassword ***** press Enter. Close out the Terminal window and behind it you will find the Reset Password ***** Then select the user account , enter a new password ***** leave it blank and click Save.
Ask Your Own Mac Question
Ask tyroneboman Your Own Question
tyroneboman
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9,899
9,899 Satisfied Customers
Experience: Computer specialist.

tyroneboman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am having a HORRIBLE episode trying to connect to the
I am having a HORRIBLE episode trying to connect to the CLOUD … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I accepted a down load on my iPhone 7 and now the screen is
I accepted a down load on my iPhone 7 and now the screen is blurry and I can't see my contact list to make a phone call. I live bu myself, I'm 81 yrs old and depend on my phone...I'm scared. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,126 satisfied customers
I bought an app store & itunes card yesterday. i sent it to
hi pearl, i bought an app store & itunes card yesterday. i sent it to my fiance to use & she texted me back that when she tried to use it she got an error message. the walmart where i got it wont take… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I have 2 iPads. typing on the one that is working for now.
I have 2 iPads. Ian typing on the one that is working for now. The othe won't let me in because the pass word I wrote no longer works since the iPad updated.i record all my pass words in a notebook bu… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Since updating my Iphone 7plus and my IPad Mini - I have
Since updating my Iphone 7plus and my IPad Mini - I have noticed that I have to recharge more frequently; has anybody else ask if there is a problem … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Need assistance to get my Skype working. IMac. Mac support
Need assistance to get my Skype working JA: What kind of computer do you have? Customer: iMac JA: Have you installed any updates recently? Customer: Yes JA: Anything else you want the Computer Expert … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Yesterday I had a message on my iPhone that someone was
Hello! Yesterday I had a message on my iPhone that someone was trying to access my iPhone from a strange location. I did not allow access and the message advised that I change my Apple password ***** … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I have half sized screen and would like full sized. How do i
I have half sized screen and would like full sized. How do i solve this? I can't see all of this question or answer. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
I just purchased a new hard drive for my Mac Book Pro Mid
Hi there...I just purchased a new hard drive for my Mac Book Pro Mid 2012 and when they transferred the files I lost my Office Suite, word, excel Power point and I no longer have the key from when I i… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Hallo. My new iPad is posting a message that is blocking me
Hallo. My new iPad is posting a message that is blocking me from doing anything: it says "Enter the password ***** your Apple ID "*****@******.***". Alexa is my daughter; she doesn't use hotmail anymo… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Need 6 digit code for 7 plus ios10.3.3 need update for 11.
need 6 digit code for 7 plus ios10.3.3 need update for 11 … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
The ipad is saying "Ipad disabled, connect to ITunes. We
The ipad is saying "Ipad disabled, connect to ITunes. We have done this but cannot find out to restore or factory reset? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I can”t access the internet with my Mac Pro but can with my
I can”t access the internet with my Mac Pro but can with my ipad … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
I'm terribly Mac password challenged between iPhone, iCloud,
Hi - I'm terribly Mac password ***** between iPhone, iCloud, Mac ID no matter how many times I reset - it doesn't matter … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Thanks for your help. when i'm done with my iphone and I
hi thanks for your help. when i'm done with my iphone and I switch the off button to turn off screen, it remains off. Also recently my battery seems to rapidly discharge during the day as if … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Apple iPod Activation lock. Think Apple ID is but don't know
Apple iPod Activation lock. Think Apple ID is***@******.*** but don't know password? What help can you provide? Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I turned off my iPad right after I bought an audio book. I
I turned off my iPad right after I bought an audio book. I lost it. Can I find it? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I need to recover my apple id. It's been a problem...went
It's been a problem...went through all the steps,was sent a verification code and all...apple called today and told me to go here... … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x