Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I have a 6.6.1 Keynote document which will not open. I get

Customer Question
I have a 6.6.1 Keynote...
I have a 6.6.1 Keynote document which will not open. I get an error message which says...
Slides copy.key can't be opened for some reason.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
4/25/2016
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
michelleclive
michelleclive, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 5,674
Experience: I am a computer professional with more that 7 years of experience with all major brands which includes apple as well.
Verified
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Keynote is installed on a computer or on a tablet?
Ask Your Own Mac Question
Customer reply replied 1 year ago
On a 27 inch iMac
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
Quit Keynote completely and make sure its closed. Shut down your mac and wiat for 2 to 3 min and then power it back on.Have you installed Keynote from a disk or installed it from a downloaded version?
Ask Your Own Mac Question
Customer reply replied 1 year ago
It came as part of an OS X installation
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
did you try the steps i gave to reboot your mac and then run the keynote?
Ask Your Own Mac Question
Customer reply replied 1 year ago
OK - Sorry about delay. Computer took awhile to restart. Keynote is closed.
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
Not a problem please open Keynote and let me know if you still get any error and if yes let me know the exact error message and the code you you get any.
Ask Your Own Mac Question
Customer reply replied 1 year ago
I'm just getting a spinning wheel. May take a minute.
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
okay
Ask Your Own Mac Question
Customer reply replied 1 year ago
My system is going crazy which is I think being caused by its interaction with yours. So let's just end this session, you charge me the $42 and I'll call it a dead loss. James
Mac Support Specialist: michelleclive, Computer Hardware Engineer replied 1 year ago
Not a problem there must be a problem with Keynote that is why you are not getting it up in running.Try to remove keynote completely from the computer and reboot it after the removal.Download and install a new copy from itunes from the link given below.Let me know how it goes. https://itunes.apple.com/in/app/keynote/id409183694?mt=12
Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,527 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Exporting keynote to ppt I get this message: There was an
exporting keynote to ppt I get this message: There was an error accessing Macintosh HD:Users:kimroman:Desktop:BFG_504_NEW_FULL_SR1.ppt… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a keynote presentation that I can't close. I have
I have a keynote presentation that I can't close. I have force quit Keynote a number of times but each time I reopen keynote this presentation springs up. There is no red cross in the top left hand co… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I'm not very familiar with apple. Devices when it comes to
I'm not very familiar with apple. Devices when it comes to certain functions. I'm much better with PC so can you tell me How to download a file to an IPAD and then how to find where the file. Download… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have a Powerpoint presentation in my Dropbox which is
I have a Powerpoint presentation in my Dropbox which is viewable on my iPad. I want Keynote to recognize this file and be able to show it in Keynote. … read more
Mike
Mike
Mac Medic
8,527 satisfied customers
I have a dated '09 Keynote application in which I've created
I have a dated '09 Keynote application in which I've created a 10 minute slideshow. I'm using a musical sound track from the beginning that I want to fade out at 1:46 of the presentation. Is this doab… read more
Mike
Mike
Mac Medic
8,527 satisfied customers
How do I copy a YouTube video into a Keynote presentation?
How do I copy a YouTube video into a Keynote presentation? … read more
Michael Minewyelet
Michael Minewyelet
Information System Assistant
Bachelor's Degree
11 satisfied customers
Help my keynote will not open today... i upgraded last night
help my keynote will not open today... i upgraded last night and I have to give a presentation soon … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I need vertical titles in Keynote, but cannot find a
I need vertical titles in Keynote, but cannot find a resource for help. The text needs to be vertically stacked, but each letter in normal orientation (not rotated 90 degrees). any ideas? … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I'm converting my 4:3 keynote presentation to 16:9, but when
I'm converting my 4:3 keynote presentation to 16:9, but when I go to resize the photo slide and lock it in place, when I hit Play, it shows up small down in the lower left hand corner Bruce … read more
Mike
Mike
Mac Medic
8,527 satisfied customers
My friend sent me a file through Dropbox. When I download it
My friend sent me a file through Dropbox. When I download it it says this: Unable to open “ProductTraining2017 copy.key” because it isn't a valid Keynote document. What do I need to do? … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I am not sure if this is the right place to ask. But I am
I am not sure if this is the right place to ask. But I am working on a keynote presentation and am trying to add videos I created on iMovie. I can't seem to figure it out, even after searching the int… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
I cannot open a keynote file, Where can I find that info, A
I cannot open a keynote file JA: What's the model and Operating System (OS) of your device? Customer: Where can I find that info JA: When did you purchase your Apple device? What troubleshooting have … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
How can I show a Keynote program on my 65"OLED LG TV.
How can I show a Keynote program on my 65"OLED LG TV … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
When I drag an MP4 file onto a "slide" in Keynote it only
When I drag an MP4 file onto a "slide" in Keynote it only runs for about 1 second from the head, regardless of where I position the start and stop on the trim control. How can I correct this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I am trying to convert a keynote presentation with sound to
I am trying to convert a keynote presentation with sound to power point and audio will not save. What can I do? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
I am trying to open a Keynote that was created on an updated
I am trying to open a Keynote that was created on an updated version. However, my system is telling me I need an updated version to open this file. My Mac was new just last Christmas, how can the soft… read more
michelleclive
michelleclive
Computer Hardware Engineer
5,674 satisfied customers
I have Keynote 6.6.2, which is the latest version, but I get
I have Keynote 6.6.2, which is the latest version, but I get an error message when I try to open files telling me that I need the latest version. I already have it!! … read more
Mike
Mike
Mac Medic
8,527 satisfied customers
Cannot open a keynote presentation that was sent to me,
cannot open a keynote presentation that was sent to me … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,468 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x