How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

And I can't enter my computer at all! I take online

Customer Question

***** ***** and I can't enter my computer at all! I take online courses and wanted to take my 2(!!) class tests but all it's doing is spinning ...! :-(
JA: Thanks. Can you give me any more details about your issue?
Customer: I opened my laptop and typed in my password ***** all it's been doing is this rainbow color circle thingie spinning -now over 20 minutes!! :-(
JA: OK got it. Last thing — Mac Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.
Hi! Do you happen to know which version of OS X you have installed? John