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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8997
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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IT SUPPORT I downloaded the regular software ipad

Customer Question

I downloaded the regular software for my ipad last night it came up with an Itunes icon after the download apparently was complete
Long story short, I went to the genius bar at an Apple store they had to do a factory reset. Unfortunately I do not have the original password ***** also used an app called find my phone
Can you assist please ?
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Go here and put in your Apple ID and answer the security questions to reset it.