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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11056
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My IPhone 5 is not working AT ALL. Black screen, won't ring

Customer Question

My IPhone 5 is not working AT ALL. Black screen, won't ring when called. Yes it is fully charged and turned on. I'm at a loss. Any ideas I can do?
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Please let me know if that didn't work, so we can continue troubleshooting.
Expert:  Ashik replied 1 year ago.
How is it going Joan ?
Expert:  Ashik replied 1 year ago.
Joan, if it still not working, then connect the iPhone to your computer for 20 minutes. Then press and hold down the Home button (round button at front bottom) and Power button (a top right) at same time for 10-20 seconds Does it show anything now ?