Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Pearl, I'm searching answer to why my laptops connect

Customer Question
Hi Pearl, I'm searching for...
Hi Pearl, I'm searching for an answer to why my laptops connect to our modem fine but recently my husband's iMac can't hold an internet connection.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Not sure what else I can say... I can work all day in the same room with him and never have a problem but he has to restart his computer at least once an hour - every time the connection gets lost.
JA: Anything else I can tell the Mac Technician before I connect you two?
Customer: Not that I can think of ~
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
4/14/2016
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you. To get started, I need to k now the versio of osx your husband has on his mac, you can check as follows. Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Ask Your Own Mac Question
Customer reply replied 1 year ago
V 10.9.5
Customer reply replied 1 year ago
Are you still there Dustin?
Customer reply replied 1 year ago
Hello?
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
It takes time to read, formulate a response, and type out a legible response that can be followed~ If our email system isnt fast enough for you, we do offer remote support. Where I can connect to your husbands mac from here and try to fix the issues in person. This could be happening for many different reasons.. So lets start with some broad repairs first that could work. And if they dont fix the issue, we will start to narrow down our focus. Shut down your Mac.Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.Turn on your Mac.Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.Release the keys. When the mac starts, run this repair next. Open your finder ( magnifying glass ) type in disk utility, and launch the disk utility application.On the left side of the disk utility window, click your mac hd, then at the lower right hand side, click repair permissions . When it says permissions repair complete. Next, lets delete all your network connections from the mac. Heres what to do Go to your System Preference > Network > Airport > Advanced > Airport and use the "-" button to delete all your saved network connections. Reboot the machine, and manually connect to the network again. Does that solve the issue>? I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Ask Your Own Mac Question
Customer reply replied 1 year ago
A simple acknowledgement that you had received my response and that you were working on it would have kept me there. Now my husband is working and I can't interrupt him for about a half hour. I'll try this and check back in ~
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
Not a problem, and understood. When you have time to try the steps, if you run into any issues or cant complete any one of the steps, let me know specifically where you are getting stuck at, and Ill do my best to help you. Dustin S.
Ask Your Own Mac Question
Customer reply replied 1 year ago
Hey Dustin, back again. I managed to get the Repair Permissions completed - lots of stuff showed up in that list. Now I'm working on: "Next, lets delete all your network connections from the mac. Heres what to do
Go to your System Preference > Network > Airport > Advanced > Airport and use the "-" button to delete all your saved network connections."(we don't have an Airport any longer)
Once I get to Network I have a list on the left of:
Wi-Fi
Samsung_Android
Ethernet
FireWire
Bluetooth PAN
Thunderbolt BridgeWhere do I go from here?
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
This link may help, as this shows how to delete your wireless network, and then how to reconnect. Take note though, that once youve deleted the wireless network, Id like you to restart the mac and then reconnect to the wireless network. Heres the guide~ http://www.tp-link.com/en/FAQ-286.html Also, lets not forget the pram reset, as this is important and may help Shut down your Mac.Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.Turn on your Mac.Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.Release the keys.
Ask Your Own Mac Question
Customer reply replied 1 year ago
While I was waiting:
I went to Advanced for the Wi-Fi, deleted our home network, rebooted and was stuck with a grey screen for 3 1/2 minutes.
I had to power off then back on.
Opened Network preferences, went into Advanced for Wi-Fi and reloaded our network.In your original response you said to use the Opt+Cmd+P+R only at the beginning of the instructions, you didn't say to do it again after everything... now you are saying I have to do it again at the end? And what is this "Step 4" you keep referring to?We won't know if this has worked for a bit (unless it didn't work - in which case we should know within a couple of hours)...Please read your own instructions carefully when communicating... step 3 from the link has "/wi-f"i buried after Airport - difficult to catch but for many less informed even than I, you repeating Airport and sending a link that only references an option to Airport briefly, will only further confuse the issue.
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
When you responded you had said you completed the permissions repair, you never referenced the pram reset. Hence why I reminded you. From your recent reply, it sounds like were at a point where we need to watch and wait to see if the issue is fixed. Lets allow 24 hours to pass, if the issue returns before then by all means reply. If it doesn't disconnect by this time tomorrow, please send a reply and let me know so we can mark the issue as resolved. Thank you, ***** and Network Switching Systems Operator / Maintainer.
Ask Your Own Mac Question
Customer reply replied 1 year ago
Excellent, thank you.
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
Hello again. Just wanted to check back with you to see if your husbands machine has continued disconnecting, or if the issue seems to be fixed. Its been over two days, and that should be enough time for us to know whether its working correctly or not. Thank you for your response when you have the time.. Dustin S.
Ask Your Own Mac Question
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 year ago
Hello again, I havent heard back from you since you read my reply. Did you still need help? Is everything working now? Thank you for your response, Dustin S.
Ask Your Own Mac Question
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am locked out of my new iphone as i could not remember the
i am locked out of my new iphone as i could not remember the passcode. how can i change or recover my password … read more
Jon
Jon
Bachelors Degree
400 satisfied customers
Can't text. I go to phone on bottom of phone o get the
Can't text. I go to phone on bottom of phone o get the number, go through process for texting and message is not delivered. I am a newbie on digital stuff... Am 90 yrs old … read more
Jon
Jon
Bachelors Degree
400 satisfied customers
IPhoto does not show up in my applications, nor does it show
iPhoto does not show up in my applications, nor does it show up as a purchased app. … read more
Jon
Jon
Bachelors Degree
400 satisfied customers
Iforgot my verification code for apple id, just got the
just got the iphone some one tried to help. really didn't help … read more
Jon
Jon
Bachelors Degree
400 satisfied customers
Newest iPad iOS update has made my Brushes app not work.
Newest iPad iOS update has made my Brushes app not work. Using Brushes Redux is frustrating me. I've chosen black as the brush color, but it comes out light gray regardless of what I do. Opacity is 10… read more
Jon
Jon
Bachelors Degree
400 satisfied customers
My IPhone6 is locked in SIRI. This has happened 3 times now
My IPhone6 is locked in SIRI. This has happened 3 times now and I have no idea why it happens. SIRI is off on the phone;. I need this phone to work asap. please help/ … read more
Samuel Kresslein
Samuel Kresslein
Associate\u0027s Degree
185 satisfied customers
I would like to remove lock from my iphone 6plus. I'm not
I would like to remove lock from my iphone 6plus JA: What Operating System (OS) are you running on your iPhone? Customer: I'm not sure JA: When did you purchase your iPhone? What troubleshooting have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Child accidentally got games on my ipad. Could you explain
4 years ago. Just saw the games put on my iPad this evening … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
My I phone is locked up due to entering the password to much
my I phone is locked up due to entering the password ***** much what can I do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
Tring to update my apps but it says my apple ID is disable,.
tring to update my apps but it says my apple ID is disable,. but I know my ID password … read more
Jon
Jon
Bachelors Degree
400 satisfied customers
A message keeps popping up saying does not support
A message keeps popping up saying does not support accessory. All the time whether attached to something or not ..and I only use apple products. It interrupy ts video play … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Hy, I have a problem with a Number file, created with my
hy, I have a problem with a Number file, created with my iPhone … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I'm unable to purchase any of the bombs or mittens etc. in
I'm unable to purchase any of the bombs or mittens etc. in the games I'm playing. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
I have a big problem. My documents folders are empty. All my
I have a big problem. My documents folders are empty. All my files are missing. I can find some of the recent ones so I am hoping it is a setting issue. I rand a computer scan, and it was all clear. I… read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
I've lost the voice on the GPS. on my iPhone 6s..(Maps), so
I've lost the voice on the GPS. on my iPhone 6s..(Maps), so I have to keep looking at it while driving, and that doesn't work for me. … read more
Kris R
Kris R
IT Manager
Computing
2,311 satisfied customers
Two days ago microsoft updated my computer since then I
Hi Andy, two days ago microsoft updated my computer since then I can't use skype, it just keeps sending me around in circles. I have had no inbox today which is unusual so I think that is effected als… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
7+ iPhone suddenly does not display email.messages. Is there
7+ iPhone suddenly does not display email.messages. Is there a setting to correct this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
I accidentally closed my comcast.net account and I need it
I accidentally closed my comcast.net account and I need it back up please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,214 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x