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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Have tried weeks to retrieve pass word not that my

Customer Question

have tried for three weeks to retrieve pass word not that my phone is receiving income
calls, why still having problem?
I've been in to Apple on North Ave, I'm sorry ,they are not helpful.
they sit around like at Coutry club outing, ***@******.***
Submitted: 1 year ago.
Category: Mac
Expert:  GeekGal replied 1 year ago.
Hi there Sharon. I'd be happy to help with this. Can you login to your account at***@******.***? Is the icloud address th eone that you want to receive email for or is there another one?
Expert:  GeekGal replied 1 year ago.
I believe that a phone call would be the fastest and easiest way to resolve your issue as I will need to you ask for personal information such as your email address and possibly your account name and password ***** you know it. We are not allowed to exchange personal information on the chat box as it would be visible to all users of the site.A phone call is completely optional, and if you choose not to do this, I can try to walk yu through what needs to be done here in the chat box, step by step.
Expert:  GeekGal replied 1 year ago.
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. It would be my pleasure to help you resolve this. Hopefully you added security questions or an alternate email address to your account and can use one of these options to get in. I have provided directions below. However, even if none of that works I have provided a way for you to contact Yahoo to get help. To begin, please click this link: https://edit.yahoo.com/forgotroot, and try to reset your Yahoo email account password.Enter your Yahoo mail address and the “captcha” characters shown on the screen to prove that you are not a robot.Click “continue” or “next” and follow the steps on the screen to create a new password. If youdon't have access to your alternate email or phone number and have forgotten the answers to your security questions, you will need to fill out the Yahoo recovery form. You will need to provide a contact email address where you can receive mail. If you don't have a secondary email address, you can enter a friend or family member’s emailaddress as a contact email address, or you can set up a free email account at http://bit.ly/1nU1nRf Start at http://bit.ly/221s2Zb to get to the Yahoo recovery form.Choose Abuse and Spam under TopicsChoose Suspicious email Faked from my Account under Sub-TopicsClick on the Email icon (looks like an envelope) to access the form.Once you provide all of the details and fully complete the form, then submit. the Yahoo team will usually reply to you within 72 hours at the contact email address that you provided. .
Expert:  GeekGal replied 1 year ago.
Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. It would be my pleasure to help you resolve this. Hopefully you added security questions or an alternate email address to your account and can use one of these options to get in. I have provided directions below. However, even if none of that works I have provided a way for you to contact Yahoo to get help. To begin, please click this link: https://edit.yahoo.com/forgotroot, and try to reset your Yahoo email account password.Enter your Yahoo mail address and the “captcha” characters shown on the screen to prove that you are not a robot.Click “continue” or “next” and follow the steps on the screen to create a new password. If youdon't have access to your alternate email or phone number and have forgotten the answers to your security questions, you will need to fill out the Yahoo recovery form. You will need to provide a contact email address where you can receive mail. If you don't have a secondary email address, you can enter a friend or family member’s emailaddress as a contact email address, or you can set up a free email account at http://bit.ly/1nU1nRf Start at http://bit.ly/221s2Zb to get to the Yahoo recovery form.Choose Abuse and Spam under TopicsChoose Suspicious email Faked from my Account under Sub-TopicsClick on the Email icon (looks like an envelope) to access the form.Once you provide all of the details and fully complete the form, then submit. the Yahoo team will usually reply to you within 72 hours at the contact email address that you provided. .

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