How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I am trying to purchase music, but Apple said I cannot use

Customer Question

I am trying to purchase music, but Apple said I cannot use credit card on file. I just used it twice last week with no problem. It is a Visa
Submitted: 1 year ago.
Category: Mac
Expert:  Eric Ewing replied 1 year ago.
Hi Karen! My name is ***** ***** I am an independent technology expert who's been paired with you through It is my pleasure to assist you today.By chance, have you ever reported an unauthorized iTunes purchase to Apple? The reason I ask is that Apple's standard practice is to deny further purchase attempts from otherwise-valid cards if they have ever been reported used for fraudulent or unauthorized purchases.Barring that as a possibility, have you tried to enter your card again using iTunes on your computer (versus the app store on your iPhone -- or vice-versa?). You can also try to authorize a different card, and then immediately switch back to using the card you prefer.Please let me know if any of that helps!