Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Pearl, Just recently I have noticed that not only videos

Customer Question
Hi Pearl, Just recently I...
Hi Pearl, Just recently I have noticed that not only videos from facebook posts but also streaming netflix movies I get a stuttering, stopping and starting thing going on. Maybe you can help? I have el Capitan on my iMac
JA: OK. Feel free to minimize me and read in peace. Just know I can connect you with the Mac Technician whenever you like. OK. Feel free to minimize me and read in peace. Just know I can connect you with the Mac Technician whenever you like. Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: just recently I have had a stuttering stopping and starting thing going on with videos from facebook and also with movies that I am streaming from netflix. Maybe you can help? I have elCapitan on my iMac Are you there?
JA: I'm here.
Customer: Hi
JA: Hello. How can we be of help?
Customer: OK. Just recently I have had stutter, stopping and starting with videos from Facebook and also with movies I am trying to stream from Netflix. I have elCapitan on my iMac
JA: Anything else I can tell the Mac Technician before I connect you two?
Customer: just that the computer seems slower since I upgraded to elCapitan
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 45 minutes by:
4/10/2016
Mac Support Specialist: Mike, Mac Medic replied 1 year ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified
Go here and run the speed test:Speedtest.net Give me the results here
Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,527 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I installed macOS high sierra version 10.13,1 and know
i installed macOS high sierra version 10.13,1 and know evertime i close lid on MacBook pro 15" early 2011 i have to reboot it to get screen bock on … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I turned off my iPad right after I bought an audio book. I
I turned off my iPad right after I bought an audio book. I lost it. Can I find it? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I replaced my cracked screen at Staples and cannot restart
I replaced my cracked screen at Staples and cannot restart my phone … read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Myn mini iPad 4 opens with the apps in a large size thanks.
Myn mini iPad 4 opens with the apps in a large size thanks … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
It is hung up, I changed my network and the ApplTV is no
it is hung up, I changed my network and the ApplTV is no longer connected to the network. When I turn on ApplTV two Icons are displayed ... Computer (I looks like it is selected) and settings. I can't… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I am trying 2 activate a replacement phone, it is asking for
I am trying 2 activate a replacement phone, it is asking for my Goggle password ***** I can't remember it HELP! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Is there a problem between SlingBox and Mac OS High Sierra
Hello Is there a problem between SlingBox and Mac OS High Sierra 10.13.1 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I can't play any games because I need to have updates to 6.0
I can't play any games because I need to have updates to 6.0 or more … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I deleted my mailbox trash. When I went back to my email, I
I deleted my mailbox trash. When I went back to my email, I found that the iCloud box had disappeared. It was the primary address for almost all of my personal mail. I tried a few things but nothing b… read more
Jon
Jon
Bachelors Degree
394 satisfied customers
Can I get a new sim card to change from teltra 3-00 to apple
can I get a new sim card to change from teltra 3-00 to apple 5 ipad from your store cost please. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My ipad screen has gone black and will not respond or open
my ipad screen has gone black and will not respond or open up. Does this mean the ipad is out of date or is the battery done? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Cannot connect to epson ET_4550 Printer. 10.13.1. Tried to
Printer says it is hooked up with wi-fi but shows not connected… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My mac went down from a power outage, upon restarting it has
my mac went down from a power outage, upon restarting it has no sound. I am using an Apollo 8 duo. Under preferences (sound) it says "the selected device has no input/output controls" … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
Have recently purchased an i-Mac,I had Aperture on my
Have recently purchased an i-Mac,I had Aperture on my Mac-Mini and now I cant update my Aperture 2 on an i-Mac what is wrong ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I installed Sierra. The MacBook was supposed to restart. The
I installed Sierra. The MacBook was supposed to restart. The screen is grey there is a circle With a diagonal line in the middle of the screen. Intermittently the apple logo flashes ver quickly in the… read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
How do I find my security key? My Computer is a Mac mini,
My Computer is a Mac mini, about 2 years old I am running Mac OS High Sierra … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My iPad Air is locked. My 4 digit password won't register
My iPad Air is locked. My 4 digit password *****'t register and when I try to shut it down, I can't do so. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
We are trying to open cell phone that is diabled. it says to
we are trying to open cell phone that is diabled. it says to connect to itunes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x