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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37610
Experience:  IT Engineer for over 15 years
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My ipad upgraded to ios 9.3 and now wont recognise my apple

Customer Question

my ipad upgraded to ios 9.3 and now wont recognise my apple id how do i dropp back to the earlier version to keep this ipad useable it was a gift from a friend whos passed on and i dont have origianal apple id.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there and welcomeyou cannot undo the upgrade sorry Janet, you have to enter in the original Apple ID else you wont be able to use the iPad.They do this to stop stolen iPads being used.The person who passed on, does anyone still have access to their email accounts?