Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I cannot import old video tapes into iMovie. JA: Sometimes

Customer Question
Hi. I cannot import...
Hi. I cannot import old video tapes into iMovie.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It is an old Sony camcorder with 8mm video tapes. It has a DV out, which I have connected via firewire through a Thunderbolt converter to my mac
JA: Anything else I can tell the Mac Technician before I connect you two?
Customer: In iMovie, I import. I can see the camera, the preview window shows the video.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 1 year ago
Sony Digital8 Handycam. Used to be able to import directly into iMovie. When I updated to Yosemite with iMovie 10, the import doesn't work correctly. iMovie recognizes the camera (by the correct model number), I can click "Import" and the tape starts playing and the preview window in iMovie shows the video. however, there is a warning in the corner of the preview window that says "no data from device" even though I can clearly see the video playing in the window.
Answered in 4 hours by:
4/3/2016
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18,995
Experience: Over 16 years of computer experience, CISCO certified
Verified
Hi there,
Ask Your Own Mac Question
Customer reply replied 1 year ago
You indicated that you need more details, but all you said was "Hi there,". So I am not sure what to write here. My Sony Handicam is connected to my Mac Pro via a Firewire cable with a converter (dongle) to Thunderbolt. I know the connection is fine, since iMovie10 does indeed show the video (with motion and sound) in the Import window. As mentioned previously, the whole tape seems to play/import. But when it finishes the Event is empty.
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago
Thanks for replying back to me.You were offline when I responded earlier.To resolve this, first try trashing the iMovie references file:go to iMovie/Preferences and note your current preferences so you can easily re-enter them later.To trash your preferences, close iMovie.Then open the Finder.Press CMD + SHIFT + G or, if you prefer, 'Go > Go to Folder' in the top menu.Type: ~/Library/Preferences/ (Note: The Tilde ~ is on the uppercase position on the key to the left of the number 1 on your keyboard)Press GoDrag the com.apple.iMovieApp.plist file and/or the com.apple.iApps.plist file to the trash.Next, empty the trash.If you trashed the com.Apple.iApps.plist, then open iTunes, iPhoto, and Aperture so they are pointing at the library you wish to use in iMovie. (You can then close them.)Finally, restart iMovie.Remenber to go to iMovie/Preferences and re-enter your preferences. Be sure to enable the Advanced Tools. Let me know if that helps?
Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 1 year ago
Hi, just checking in on your question. How did things work out for you?
Ask Your Own Mac Question
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18,995
18,995 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm not able to upload an iMovie to my facebook account. I
I'm not able to upload an iMovie to my facebook account … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Wondering if I can digitally change the background in iMovie
Wondering if I can digitally change the background in iMovie clips without green or blue screen … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I'm wondering how to speed up a video in the iMovie. MacOS
hi I'm wondering how to speed up a video in the iMovie … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
The icons for iPhoto and Calculator are missing. Imac
Hi there. The icons for iPhoto and Calculator are missing … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Where is iphoto on my mac? Not sure..will check...10.7.5.
about 1 year...just don't know where to find iphoto. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I want to start a new imovie project but need to remove old
i want to start a new imovie project but need to remove old project from the workspace … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I am trying to export a movie from imovie but this message
Hello, I am trying to export a movie from imovie but this message keeps popping up: The project could not be prepared for publishing because an error occurred. (Error in user parameter list) … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I keep trying to export an iMovie video and as soon as i
Hi I keep trying to export an iMovie video and as soon as i click share the iMovie app crashed crashes* … read more
Mr.Med
Mr.Med
945 satisfied customers
It is an imovie 11 for mac issue. El Capitan 10.11. Trying
Trying to export a 4 minute hd movie I edited. Mac seems OK, just an imovie issue. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have imovie 10.1.1. I have created a slide show in iPhoto
I have created a slide show in iPhoto and want to save it in a flash drive … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
In iMovie when I import an mov file the footage flashes on
in iMovie when I import an mov file the footage flashes on and off … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I completed an imovie video (days of work) and tried to
Hi, I completed an imovie video (days of work) and tried to share it on vimeo. This caused some of the clips to go black and say Missing File. I re-imported all the files and they are there in the bit… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Imovie not responding, don't want to lose my project running
Imovie not responding, don't want to lose my project running 10.6.8 … read more
Pete
Pete
Computer Engineer
18,995 satisfied customers
I made a movie in iMovie and audio plays fine there but when
i made a movie in iMovie and audio plays fine there but when I try to export it sound is distorted all on my iphone … read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
IMovie export to file is spinning. MacBook Pro and 10.10.5.
Only today. I have reduced quality and made smaller movies, but none export. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Imovie, my project, the film became larger and is cutting
imovie, my project, the film became larger and is cutting off images … read more
Pete
Pete
Computer Engineer
18,995 satisfied customers
Im trying to edit gopro footage in imovie and it keeps
im trying to edit gopro footage in imovie and it keeps getting deleted and then a message comes up that says "the document imovie library 1 could not be opened. permission denied … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Unable to write to library iPhoto library, iPhoto is on my
Tried to go into Disk utility and option command hold to repair iPhoto no luck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x