How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask technicalcat Your Own Question
technicalcat, Consultant
Category: Mac
Satisfied Customers: 1957
Experience:  20 years experience. B.S. Computer Science
Type Your Mac Question Here...
technicalcat is online now
A new question is answered every 9 seconds

I am trying to fix apple TV which has stopped working. There

Customer Question

I am trying to fix apple TV which has stopped working. There is no serial number on the little box. I cannot figure out how to get into Apple TV to check for the serial number. I need to change the battery in the remote but it is not coming apart. How do you spell uuuuuuuuuughhhhhh? Thanks, ***** *****
Submitted: 1 year ago.
Category: Mac
Expert:  technicalcat replied 1 year ago.

Hello, and thank you for using this service.

Is your apple tv box showing any video to your TV? Does it turn on? Is the problem just with the remote?

To test for this, make sure your apple tv box is plugged into the TV. Then unplug the POWER cable from the wall, wait about a minute, and plug it back in. Then observe what you see on the TV screen, and let me know.

Expert:  technicalcat replied 1 year ago.

This diagram shows the connections to help you. You'll see the HDMI. That's the cable going to your TV. Looks like a metal square type plug. Then you have the power cord going from your wall to the apple tv. That's the one you need to unplug, and plug back in.

Customer: replied 1 year ago.
Done. Now the box has a light on it, but the remote still isn't working, and I can't get to the battery to change it.
Customer: replied 1 year ago.
Are you there?
Expert:  technicalcat replied 1 year ago.

Good to hear!

Your Apple TV likely uses a small coin/watch type battery. Although most people don't have them on hand, you can purchase them at places like walmart and drug stores. Make sure to check, but it's likely a CR2032. Here is a link to instructions on how to replace.

If I have helped you today, please don't forget to leave me a rating. If you have further questions, I'm here for you both before and after rating. Thank You.