How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I keep getting a verify your id and it won't work, A message

Customer Question

I keep getting a verify your id and it won't work
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: A message is sent too my verifying email address and I can t get the link to highlight
JA: Is there anything else important you think the Mac Technician should know?
Customer: It keeps sending me back to outlook
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you today.

To confirm, you cannot sign in to your Microsoft (Outlook) account?

I am awaiting your reply.

IT Miro

Customer: replied 1 year ago.
Sorry I can't get into itunes
Expert:  IT Miro replied 1 year ago.

Have you forgotten a password ***** your iTunes (Apple) account?

Customer: replied 1 year ago.
I forgot my password ***** tried to change it for the verification they
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

Let me assist you with the password ***** Please type here your iTunes account (Apple ID).

Expert:  IT Miro replied 1 year ago.

In case receiving password ***** link doesn't work, you should be able to choose another option - confirm your birthday and answer the security questions.

Let me know if that is available; or just type your iTunes account (Apple ID) here and I will check it.

Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

Please type your Apple ID (e-mail address you used to register an account with Apple) so that I can check your account.

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 1 year ago.


Let me know if you were able to receive my messages.

Related Mac Questions