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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3045
Experience:  20+ years in the computer/Mac industry
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My mac mini has power but when I get to password and I put

Customer Question

Hello, my mac mini has power but when I get to password ***** I put the correct one in, nothing happens. I can't even change it. When I go to the mac genus bar everything works fine.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi,

Are you able to sign in using Safe Boot mode?

Restart your Mac

As soon as you hear the Startup chime, press and hold the SHIFT key

Continue to hold the Shift key until you see the Apple logo and progress indicator.

Then, let go of the Shift key and let it boot to the login screen (it may take longer than usual so please be patient).

If you can sign in, restart and verify whether it still works or not and then let me know.

John

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