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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13307
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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After updating my Ipad, I can not activate it. I tried too

Customer Question

After updating my Ipad, I can not activate it. I tried too many times now it is locked, how do I unlock it and reset password
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To start with, do you have access to a mac or a pc?

And if so, have you recently connected your ipad to that mac or pc, even if just to charge?

Customer: replied 1 year ago.
I updated the ipad, that is when I could not activate it
Customer: replied 1 year ago.
I do have access to a computer, that is where I am responding to you as we can not open the activate the Ipad
Customer: replied 1 year ago.
are you still with me?
Expert:  Dustin replied 1 year ago.

Ok, have you used your mac or pc and went to this link to try and set a new password ***** your icloud / apple id ?

If you set a new password ***** your apple id using that link.. You should then be able to sign in on your ipad using that link.

Try that, and let me know if it accepts the new password. ( and also, make sure when you turn on your ipad that the wireless icon is lit up showing its connected to your network, or else it wont accept the password )

If it still wont accept the new password ***** you set it above, let me know exactly what it says or shows on screen.

Thank you,

Dustin S.

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