Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Hooray, you're on line!!! I get positive vibes about you

Customer Question
being able to fix this!...
Hooray, you're on line!!! I get positive vibes about you being able to fix this!! While downloading ALL my OLD iPod songs to a newer PC, the program uploaded instead. Lost it all! Talked w/people at Apple to ‘reinstall’ my library, but all said couldn’t find it. I was assured when I opened my iTunes acct MANY yrs ago that my entire library would always be kept at iTunes...??? You’re my last hope. Can YOU pls help me?***@******.***,***@******.***,***@******.*** (last one pr
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
3/24/2016
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3,073
Experience: 20+ years in the computer/Mac industry
Verified

Hi, yes indeed, your entire purchased library can be re-downloaded if you can gain access to your account.

HOWEVER, none of those three ID's come up as associated with an Apple ID. Do you have any others that you might have possibly used?

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
THIS CANNOT BE! Dang, Dang and Dang. Is there no other identifiable information you could use? Let me check out some old jump drives to see if I can glean any info there. . .
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

Do you have ANY of the original songs originally purchased under the old account?

If we can't pull up your Apple ID using the info above BUT you currently have just one track purchased in iTunes on your computer then you may be able to see the ID; To view this information, simply select any purchased song in iTunes and press Command-I or choose "Get Info" from the File menu. Then in the Summary tab of the window that appears (this should be the default tab), you should see the name / Apple ID listed.

Failing that, have you tried this link to attempt a search by name and email combination:

https://iforgot.apple.com/password/verify/appleid#!&section=appleid

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Ahh, was that you requesting permission to drive the bus? The only problem there is. . .this is #3 computer (laptop) from when I had the account. It wouldn't have any 'hidden' info on it regarding this dumb ol' problem ???????? And no, no one ever told me about the 'forgot apple' link. I'll give it a try in a sec. Would old addresses have any value here?????
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

I think you may have seen an automate remote assistance message. That was initiated by me. :-)

This is the same latop that you used to use the old ID on?

If you open iTunes and click on "Store" in the menu bar. Does it list an Apple ID anywhere? Such as "View Account (abc @ def.com)"?

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
I even got a 'pop up' asking for permission access
Nope, I was using an old computer (dial-up. ..yikes) back then. This is my third (I think) since then.Geez, there were so many songs in that library. . .think any come to mind???? NOPE. Oh wait. "Make me Lose Control" by Eric Carmen. . .
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

Do you think there are any email addresses you may have forgotten about?

Also, this iTunes Store account wasn't originally created via AOL was it?

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
P.S. I believe I tried every trick known to mankind looking for my account. Including store, blah, blah, blah
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

See my questions above concerning AOL, etc...

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Um, I don't remember. I do know it was one of the very first years after it was created. And those 3 email address I sent you are the only old ones I can find. I'm still going thru a jump drive from 2005. Found some saved songs. . .shoot, won't let me copy/paste. Bridge over Troubled Waters or House of the Rising Sun or probably every early Beatles songs
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

Open iTunes and try dragging the songs from the drive directly into the iTunes window.

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Again, no can do. 'Apple' deleted the entire library on my ipod and uploaded the few from the ID I am using now. The only place that library can be is on the iTunes web site. I just got another remote assist
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

Oh I thought you said you found some songs on a drive from 2005?

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Oh sorry. I found a file on a jump drive I was looking at. It was just a list of songs from back then, so figured they had a strong chance of being in the (even older) iTues library. Didn't you ask me for some of the purchased songs as a potential assist?
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago
No, sorry, I was asking if you had any physical copies of even one song we might be able to get the ID off of.
Ask Your Own Mac Question
Customer reply replied 1 year ago
oh
Customer reply replied 1 year ago
it's over, huh?.
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

Have you ever used the Apple Express Lane dept to try and verify the account?

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form to enter the details of your specific situation. If you need a suggestion for which support path to follow, try:

iTunes > iTunes Store > Account Management > Managing or editing an Apple ID > Email

If other info has stayed the same such as street address, phone number, etc, you might have some luck that way.

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
I'm struggling over here and am so frustrated. I can't seem to do any of this right. I even tried to add my laptop or iPod to my devices list (right now it shows only my iPad. . .I always use the laptop). Couldn't find what you 'sent me out to look for' =( Do you think you can take care of this nightmare for me by signing on to my account? I still haven't added any of the songs I've been purchasing to replace the 'lost' ones to my iPod (well, I don't think I have. . .) until you take a look and tell me that I am indeed out-of-luck. . .
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

If you're talking about the Devices list in iTunes then that will only show mobile Apple devices such as your iPad or an iPhone.

My last recommendation was to contact the Apple Express Lane dept to see if they could locate another Apple ID based on other info that has stayed the same such as street address, phone number, etc, you might have some luck that way.

Let me know, and I have one more idea as well.

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Yowza, I forgot your suggestion
I just tried it and got excited. . .I was told they would send that library to me so I can download the songs again without paying. When I confirmed that the lost songs are NOT on [email protected] account, I got the oh. . .couldn't find anything with those three other email addresses =( but they offered me a link: If you forgot your Apple ID or aren't sure that you have one. . . as you can guess, got the same results as always. In fact, you may have done that or sent to me. I'm so overwhelmed now, I don't know which end is up. . .
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

If possible, I would write them back and explain that you don't know what other email address you might have used but see if they could search by any other details, such as billing address. I don't know if it will work but it's worth a shot, I think.

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
You are so very kind. . .but I did throw that possibility out. Address? Phone? They said nothing. They didn't say no. . .they just didn't say yes. I have racked my brain trying to think of another email address. Memory has never been my strong suit. What makes my head hurt is that Apple wrote the download to my computer to upload. Isn't that stealing. . .if not morally bankrupt??????? I will miss terribly seeing your name pop-up in my in box. Thank you from the bottom of my heart. . .
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

I'm not clear what you mean by "Apple wrote the download to my computer to upload. Isn't that stealing"?

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
Oh, don't take me too seriously. . .you're dealing with a big baby that's crying over this. . .again. I hate it when I let stupid things like this hurt my feelings! But what I did mean was, I researched for over an hour on how to download the music off my iPod onto this laptop. I did everything the article said, but it reversed on me. Early the next morning I took this laptop and my iPod to an Apple store. They are the ones that said Apple started doing 'that' because with today's technology, they didn't anyone using 'their' music for profit. I told them I didn't even get a, are you sure you want to delete these 100+ songs? Nope just off they went. I actually had those goofy songs in my hands after losing them for so many years. I thought I had won the lottery!!!!
Mac Support Specialist: John T. F., Mac Druid replied 1 year ago

No, I would be quite upset to lose so much music, too.

Digital music just really must be handled differently than "hard copy" music you might buy on a CD, etc... Technically, even in your case, iTunes is *supposed* to warn you but Apple realizes things happen which is why they let you re-download the songs - but when your ID is lost such as in this case it makes it very difficult.

I have a huge music library and keep a back up because I wouldn't even know where to begin if i lost it.

John

Ask Your Own Mac Question
Customer reply replied 1 year ago
It's Friday. iPad starting to 'Apple/black screen' again. . .and refusing to stay when I click on some apps. they open, but then pop back to desktop
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3,073
3,073 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

3,073 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iphone 6 is closing then opening with apple logo then
My iphone 6 is closing then opening with apple logo then closing again … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
IPHONE IS DISABLED, CONNECT TO ITUNES. IPHONE 6 PLUS. Just
just today, tried connecting to itunes, message says itunes could not connect the value is missing … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
36 satisfied customers
Iphone disabled wont connect to itunes. Iphone 7 almost a
iphone disabled wont connect to itunes JA: What's the make/model of your device? How old is it? Customer: iphone 7 almost a year old JA: How long has this been going on? What troubleshooting have you … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
My iPhone froze with text message on top of screen, iphone i
my iPhone froze with text message on top of screen … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My iphone is not responding and says no service? It is an
my ohone said something about rest my settings. It has not been working for about thirty minutes … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
Its has an activation lock. IPhone 6s. My iPhone was stolen
my iPhone was stolen when I got it back it was locked and I cant figure out my password … read more
John T. F.
John T. F.
Mac Druid
3,073 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
484 satisfied customers
My husband and I both have iPhones. Mine an iPhone 6s, his
My husband and I both have iPhones. Mine an iPhone 6s, his an iPhone 5s. He did an update the other day, and it asked for the Apple ID. We gave the Apple ID from my iCloud and oh boy! We've been synch… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Apple iPhone 6s screen issue The screen of my iPhone 6s
Apple iPhone 6s screen issueThe screen of my iPhone 6s became black suddenly, but when it is connected to a computer, it seems working.I tried factory resetting procedure, but it didn't work.What shou… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I backed up my iphone using iTunes on my iphone. I then
I backed up my iphone using iTunes on my iphone. I then tried, perhaps before the backup was completed, to upgrade my iphone software to ios 11.0.2. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
All of a sudden it is frozen. iPhone 6S. IPhone 6S about 2
15 min ago I just used it to text and 10 min later it was all black and appeared dead. Nothing works. I put the charger on, nothing. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Trying to download photos from iphone to computer. Iphone 7.
Im not real good at this but my iphone shows update apple and iphone backup needed … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
484 satisfied customers
I bought a new iphone 7plus and cant transfer from my iphone
i bought a new iphone 7plus and cant transfer from my iphone 5. th enew phone has me sign into icloud and then asks for a code which i give it and then asks to approve from other device which i do and… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
My iPhone is disabled and I can't use it. IPhone 7 I have
iPhone 7 I have had it for one year. I was trying to load new operating system and didn't know my Apple ID password ***** I have one but I tried to many times so I am locked out. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
My Iphone will not open for use. IPHONE 6 LESS THAN 6MONTH
Hi my name is***** and my Iphone will not open for use … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have iPhone 5 that says iPhone is disabled connect to
i have iPhone 5 that says iPhone is disabled connect to itunes but whne try to connect it show me this mesg "iTunes could not connect to this iPhone. The value is missing." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Itunes cannot connect to iphone the value is missing, iphone
itunes cannot connect to iphone the value is missing … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
37 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x