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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38156
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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A couple of days ago I entered the lated Apple upgrade on my

Customer Question

A couple of days ago I entered the lated Apple upgrade on my Apple Ipad.
at the end of the upgrade, it asks for my ID and Password.
I apparently have forgot both because neither work.
I have not been able to enter my Ipad now for three days.
i need both reset so I can use my Ipadf.
thank you,
Mark Mills.
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Your Apple ID is the email address associated with your iPad. To reset your Apple password, please click on the Apple website below:

https://iforgot.apple.com/

, then there, enter your email address, then click on Continue at the bottom, and follow the instructions there in order to reset your Apple password.

- If it does not work, please let me know the email address (or part of the email address) showing on your iPad.

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
computer will not allow me to enter the apple i forgot site.
Expert:  Viet - Mac Tech replied 1 year ago.

Do you have windows or mac computer?

What's the error or message when going to that website on the computer?

https://iforgot.apple.com/

What's the the email address (or part of the email address) showing on your iPad?

Do you currently have access to that email address on the computer?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
windows xp.
diagnose connection problems.
*****@******.***
I don't know. when I entered that email, the message that comes up says that either your ID or password ***** wrong.
Expert:  Viet - Mac Tech replied 1 year ago.

Do you remember the exact spelling of your @icloud.com email address?

Customer: replied 1 year ago.
Expert:  Viet - Mac Tech replied 1 year ago.

- Please go to the website below:

https://iforgot.apple.com/

, then there, enter that icloud email address, then click on Continue at the bottom, and follow the instructions there in order to reset your password

; if successful, please try the icloud email address and your new password ***** the iPad.

Please let me know. Thank you.

Customer: replied 1 year ago.
The password ***** ***** to be 1Lovebugs. I am not sure about the capital L.
Expert:  Viet - Mac Tech replied 1 year ago.

Can you please follow my exact steps, and make sure you set up the password ***** want?

1. Click on he website below:

https://iforgot.apple.com/

2, then there, enter that icloud email address

3, then click on Continue at the bottom, and follow the instructions there in order to reset your password

; if successful, please try the icloud email address and your new password ***** the iPad.

- If there is any error or if you are stuck at any step, please let me know, so I can help further. If needed, I can connect remotely to your computer and reset your iPad's Apple account password ***** through your computer for you.

When you are available, please reply at the box below to continue. Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.

If that does not work, please click on the website below:

http://getsupport.apple.com/

, then there, select the option Apple ID, then option Lost Apple ID Password, then there, you can schedule a support phone call.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.