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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I downloaded new soft wear update. it noe wants id and

Customer Question

i downloaded new soft wear update for iPad. it noe wants id and password. i entered the id and password ***** my notes indicate, and it does not accept my password. i am the original owner. what do i do now, i have entered the password ***** times already.
Submitted: 1 year ago.
Category: Mac
Expert:  Eric Ewing replied 1 year ago.

Hi Elmer! My name is ***** ***** I am an independent computer expert who's been paired with you via It is my pleasure to assist you today.

In this case, we'll need to help you reset the password ***** with your Apple ID. May I inquire as to what the ID is that you're trying to use?