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I am sorry about your issue. Have you tried this?
How can I uninstall RoboForm for Mac completely?
Open Applications folder in Finder, hold Command key and double click on RoboForm icon.Agree that you want to uninstall RoboForm. RoboForm will be completely uninstalled from your Mac including RoboForm Profile folder (Finder - Documents - Logins).
I forgot the Master Password. What to do?
Unfortunately it is not possible to reset the Master Password ***** get the access to the data that is protected by the password ***** do not know. The only option in this situation is to delete RoboForm Profile. Please navigate to Finder - Documents and delete Logins folder (it is the RoboForm User Data folder, i.e. RoboForm Profile). You may re-name the folder if there are non-protected RoboForm User Data files that you will copy to the new RoboForm Profile back later. Create an empty Logins folder then. Launch RoboForm from Finder - Applications and RoboForm will offer to choose RoboForm operation mode (Everywhere or Desktop) and create Master Password.
How can I change Master Password ***** RoboForm for Mac?
Please launch RoboForm from Finder - Applications and then click RoboForm item in the Application menu - Change Master Password… The window that requires your Old and New Master Password ***** appear, it also has the file reprotection options. Make sure that you tick the options you need. By default the option to change and reprotect the RoboForm User Data protected by the current Master Password ***** *****
How to prevent RoboForm from asking for the Master Password ***** time I start my RoboForm?
RoboForm for Mac can cache your Master Password ***** stop asking for it each time you access the protected RoboForm User Data if you check the "Do not ask for Master password" setting in RoboForm - Preferences
I hope this help you in or to remove Roboform.
Looking to uninstall RoboForm? We’re sorry to see you go! Please follow the steps below for uninstall:
If you want to remove RoboForm completely from your computer:
If you want to remove RoboForm from your browser:
Firefox: Click “Add-ons” in your toolbar menu, then click “Disable” next to RoboForm
Chrome: From the Chrome menu, select “More Tools”, then “Extensions”, then click the trash can icon next to RoboForm
Internet Explorer: Click the IE Menu, then “Manage Add-ons”. Highlight Roboform, then click “Disable”
To export your RoboForm logins:
I am currently unable to help with the remote assistance at this time. Would like me to bow out?
I can help you with the remote session. Just be aware that resetting your master password ***** delete all existing passwords in Roboform.
I can do that for you, but I wanted you to be aware of that first.
Please contact customer service to continue.