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tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 9707
Experience:  Computer specialist.
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I keep on getting the error message" keychain login cannot

Customer Question

Hello!
JA: Hello. What seems to be the problem?
Customer: I keep on getting the error message " keychain login cannot be found"
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I am trying to log into my iCloud account and it won't recognize my password
JA: Is there anything else the Mac Technician should be aware of?
Customer: I mean, when I enter my iCloud password ***** also get the error " You can't sign in at this time" "Try again later"
JA: OK. Got it. I'm sending you to a secure page on JustAnswer where you can place your fully refundable $5 deposit (plus $31 after the Mac Technician responds). While you're filling out that form, I'll tell the Mac Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Mac
Expert:  tyroneboman replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is your Apple ID please?

Customer: replied 1 year ago.
Expert:  tyroneboman replied 1 year ago.

Okay, thank you. Give me a moment to check on this for you.

Customer: replied 1 year ago.
ok, thanks
Customer: replied 1 year ago.
Customer: replied 1 year ago.
i do not want remote assistance
Expert:  tyroneboman replied 1 year ago.

ok

Customer: replied 1 year ago.
I do not want remote assistance
Customer: replied 1 year ago.
are you still there?
Expert:  tyroneboman replied 1 year ago.

yes, what is the last password ***** remember for the apple id***@******.***?

Customer: replied 1 year ago.
i dont have password ***** i have issues with error message "keychain cannot be found"
Expert:  tyroneboman replied 1 year ago.

okay, the keychain isssue will be related to the iCloud password error " You can't sign in at this time" "Try again later"

Expert:  tyroneboman replied 1 year ago.

can you sign in to icloud on a different device?

Customer: replied 1 year ago.
password ***** *****
Customer: replied 1 year ago.
i am able to log in with other devices
Expert:  tyroneboman replied 1 year ago.

okay, can you browse the web on the Mac?

What is the model off your Mac computer?

Customer: replied 1 year ago.
i can browse the web but the error message pops out also
Customer: replied 1 year ago.
its a mac air 2015 model A1466 el capital
Expert:  tyroneboman replied 1 year ago.

okay, did you recently change you mac admin or user account password?

Customer: replied 1 year ago.
it is also not letting me log in to my imessage ibook etc
Customer: replied 1 year ago.
no, same admins account
Customer: replied 1 year ago.
i did chance to master password, though.
Expert:  tyroneboman replied 1 year ago.

ok try this please>

  1. Open Keychain Access, which is in the Utilities folder within the Applications folder. Then try logging in with your password.
Customer: replied 1 year ago.
it says, log in (read only)
Customer: replied 1 year ago.
other options, "click to unlock local items" "click to unlock system""click to unlock the system roots keychain"
Expert:  tyroneboman replied 1 year ago.

okay, Your keychain password ***** you automatically authenticate apps and services stored in Keychain Access. Like iCloud, iBooks, etc... When a user is created, the keychain password ***** ***** to match the user’s login password.

When you changed the master password ***** caused the keychain problem.

Customer: replied 1 year ago.
my keychain password ***** ***** same as user admins password
Customer: replied 1 year ago.
how can it be fixed?
Expert:  tyroneboman replied 1 year ago.

okay, try this please>

1. Open Keychain Access (located in Applications/Utilities)

2. Go to the "Keychain Access" menu and select "Preferences"

3. Click the "First Aid" tab

4. Make sure the "Synchronize login keychain password" box is checked

5. Close the Preferences window

6. Go to the "Keychain Access" menu and select "Keychain First Aid"

7. Enter your username and password

8. Click the "Repair" button

Customer: replied 1 year ago.
my keychain password ***** working
Expert:  tyroneboman replied 1 year ago.

okay, that is what is causing the issue. Somehow when changing the password ***** you changed it affected the keychain access.

Customer: replied 1 year ago.
how do i reset it ?
Expert:  tyroneboman replied 1 year ago.

Try this first>

  1. Open Keychain Access, which is in the Utilities folder within the Applications folder.
  2. From the Keychain Access menu, choose Preferences.
  3. Click General, then click Reset My Default Keychain.
  4. Authenticate with your account login password.
  5. Quit Keychain Access.
  6. Restart your computer.

if that fails you can delete your keychain then recreate it. This routine is useful if your keychain appears to be corrupt or otherwise inaccessible. This can be accomplished as follows:

1. Launch Keychain Access (located in Applications/Utilities)

2. Click "Show Keychains" in the lower-left corner of the window.

3. Select the problematic keychain from the left-hand pane.

4. Navigate to the "File" menu and select "Delete Keychain '(name of keychain)'"

5. Check all options for deletion and press "OK"

6. Create a new keychain by going to the "File" menu, then "New" and selecting

"New Keychain"

7. You can now make this keychain your default if you desire by selecting it, then

going to the "File" menu and selecting "Make '(name of keychain)' Default"

Customer: replied 1 year ago.
ok. i will reset my comp now
Expert:  tyroneboman replied 1 year ago.

ok. great!

Expert:  tyroneboman replied 1 year ago.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 1 year ago.
my comp is still restarting
Expert:  tyroneboman replied 1 year ago.

okay, let me know if you need anything.

Customer: replied 1 year ago.
it didnt reset sp i tried option 2 except o cant delete all keychains bc i need the passwork to unlock and select for deletion
Expert:  tyroneboman replied 1 year ago.

does any of your previous passwords work on the keychain?

Expert:  tyroneboman replied 1 year ago.

try this also>

  1. Go to Keychain Access
  2. Select "Keychain First Aid"
  3. Enter your username and password ***** select "Repair" then click "Start"
  4. After your keychain as been repaired, go to "Preferences"
  5. Select "Reset my Default Keychian"
  6. Enter whatever you want the new password
Expert:  tyroneboman replied 1 year ago.

you can also try Selecting "Create New Keychain" this will result in the destruction of the original keychain and all associated passwords. Each password ***** need to be reentered.

Customer: replied 1 year ago.
i was able to create a new keychain, though. and there is an option to "make keychain default" i did that. now what?
Expert:  tyroneboman replied 1 year ago.

that should take care of it. Each time you log in to your apps and programs the new keychain will store the password.

Expert:  tyroneboman replied 1 year ago.

please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

Customer: replied 1 year ago.
my ibooks and apps are still not working though. "ibooks cannot access library. make sure disk containing library is connected"
Expert:  tyroneboman replied 1 year ago.

okay, try this please>sign out of your Apple ID in iBooks for Mac, open iBooks and go to Store menu (on the menu bar) > Sign Out

Then sign back in.

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