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I can do a google search. But when I click on any of the…

Customer Question
I can do a google...
I can do a google search. But when I click on any of the links that result from the search, I get a gray screen that tells me "safari can't open the page "www.cnn.com" because Safari can't find the server. "
Submitted: 2 years ago.Category: Mac
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Answered in 8 minutes by:
3/6/2016
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Mac
Satisfied Customers: 793
Experience: Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Verified

Hello and thank you for choosing JUSTANSWER.com

.

What about other websites?

Do they Also NOT work?

MSN.com

.

And you DO NOT have to put the www in front of the webpage.......just put the CNN.COM

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Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

Wait, your not putting in the address, your just clicking on links......so.....what if you just put in the address, instead of clicking on the link. Does it still NOT work?

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Customer reply replied 2 years ago
It doesn't work that way either.
Customer reply replied 2 years ago
Refresh doesn't work either. I've tried multiple websites, entering the addresses multiple ways.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

But a google search works?

.

I woudl say your internet is down.....but.....do you have any other internet devices you can use to see if your internet is actually working?

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Customer reply replied 2 years ago
If I couldn't access the Internet at all, why would a Google search produce a result at all? My phone is on Wifi and working fine. My internet is not down.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

Yeah, thats what iim trying to figure out.....google searches CAN BE CACHED on your machine though, so thats not unrealistic actually.

.

YOur phone......and your computer are BOTH on WiFi?

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Customer reply replied 2 years ago
My IPAD IS accessing the Internet just fine, but I can't sent emails. They stick in the outbox.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

Ah Ha.....Yeah somethign is fishy with your internet Dianne.

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Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

What internet servcei do you use?

.

And when did this issue start....just today?

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Customer reply replied 2 years ago
No weeks ago and hours on the phone with Apple tech support, plus a factory reset has not solved the issue."Something is fishy with your internet" is not the kind of insight I need. The problem is with the laptop re Internet access. Something is blocked. I emptied all of the search caches during the last trouble shoot.
Customer reply replied 2 years ago
It's not a Comcast problem.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

So, you did a factory reset on the Mac, and the problem persists?

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Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

And your Ipad doesnt SEND emails, but surfs the net fine.......THIS ALL MAKES NO SENSE!

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Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

See, the Ipad and the mac are different computers, yet they BOTH exhibit internet connection problems.

So, you tell me where you would look?

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Customer reply replied 2 years ago
Correct, I'm giving you one more minute to provide some meaningful help. Then I'll sign off and not pay anything.
Mac Support Specialist: Quiksilver07070, Computer Support Specialist replied 2 years ago

Nah, im out .......good luck......i dont work well with ULTIMATUMS.

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Customer reply replied 2 years ago
Cool. I don't work well with ineptitude.
Mac Support Specialist: BigDish101,
 replied 2 years ago
BigDish101
Category: Mac
Satisfied Customers: 35
Experience: Systems Administrator at TXNJ Enterprises
Verified

I would try changing to a different DNS server in your router and be sure there is no filtering or blocking turned on in your router.

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