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GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1337
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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Anibal Friends call me Ponch. forgot my apple login

Customer Question

Anibal Rivera Friends call me Ponch . forgot my apple login password
JA: Thanks. Can you give me any more details about your issue?
Customer: believe it has to do with Apple e mail address
JA: OK got it. Last thing — Mac Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  GeekGal replied 1 year ago.

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this

Expert:  GeekGal replied 1 year ago.

Reset Apple Password – if you know your apple id

Let’s begin going to http://www.iforgot.apple.com

When the webpage opens enter the email address that you use to login to your ipad with. Click next.

Now, choose to either have instructions sent to you via email, or choose "answer security questions" whichever you prefer. This should allow you to regain access to your account.

Please let me know if this does not work for you.

Reset Apple Password – if you don’t know your apple id

1. Let’s begin going to http://www.iforgot.apple.com

2. When the webpage opens enter the email address that you use to login to your ipad with. If you know your id, after entering it, proceed to STEP 3. If you do not know your id click on "FORGOT APPLE ID" then click next and enter your first name, last name, and email address. Your user id will be emailed to that address.

3. Now, choose to either have instructions sent to you via email, or choose "answer security questions" whichever you prefer. This should allow you to regain access to your account.

Expert:  GeekGal replied 1 year ago.

If you'd like, I can perform these steps for you , and have sent an offer for Premium Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you.

If this information that I have provided has been helpful to you, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!

Expert:  GeekGal replied 1 year ago.

Ponch, did the instructions that I provided work for you, or do you still need help? If you still need help, please reply here and let me know. If this information helped to resolve your problem, please take a moment to rate my service so that I will receive credit for my time. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!

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