Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

We have a 2013 MacBookPro. The charger has been getting

Customer Question
We have a 2013 MacBookPro...
We have a 2013 MacBookPro. The charger has been getting really hot when it's charging. The computer becomes really hot too.
We unplugged it and closed the lid last night. Had a browser running.
The computer is dead today. Plug on the power chord no lights at all from power. Cannot turn computer on.
Has the heat fried it??
Submitted: 1 year ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
3/3/2016
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,402
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

It is possible the power supply fan or processor fan failed which can cause this, or it can be the PRAM that has crashed.

Can you do the following please.

Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

What then happens?

Ask Your Own Mac Question
Customer reply replied 1 year ago
Dead in the water. No power.
Customer reply replied 1 year ago
No sounds. No
Light up. Nothing
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

Thanks

It is the internal mainboard that has fried, a capacitor will have blown due to the heat. Normally this is caused when a fan faults which causes it to overheat. Your data on the hard disk should be ok as they can take a bit of heat.

I am really sorry about this and you are going to have to return the Macbook to have the mainboard and faulting fan replaced. The processor may also need replacing but they will; test this.

It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Ask Your Own Mac Question
Customer reply replied 1 year ago
Thanks very much.
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

your welcome

If you need anything else please let me know and please remember the service rating via one of the stars at the top then submit

Thank you

Ask Your Own Mac Question
Customer reply replied 1 year ago
We live in Gladstone, QLD, Australia. Where is the closest Apple tech
Mac Support Specialist: Richard, Apple Software Engineer replied 1 year ago

These are all stores in QLD

ueensland

  • Brisbane
  • MacArthur Chambers
  • Brisbane QLD 4000
  • (07) 3182 9000
  • Carindale
  • Westfield Carindale
  • Carindale QLD 4152
  • (07) 3199 2200
  • Chermside
  • Westfield Chermside
  • Chermside QLD 4032
  • (07) 3115 0800
  • Robina
  • Robina Town Centre
  • Robina Town Centre QLD 4230
  • (07) 5667 0400

But you can also return to the place of purchase as well.

Ask Your Own Mac Question
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 39,402
39,402 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Thanks for your help. when i'm done with my iphone and I
hi thanks for your help. when i'm done with my iphone and I switch the off button to turn off screen, it remains off. Also recently my battery seems to rapidly discharge during the day as if … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Every call I make on my iPhone 6 comes back with a call
every call I make on my iPhone 6 comes back with a call failed message. And yes the bill is paid … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I was playing around with iphoto, and I accidentally
I was playing around with iphoto, and I accidentally "replaced" the iphoto library with a new iphoto library (I'm not sure when/how we ended up with 2 separate libraries). In in event, after saying "y… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Firefox changed its font size changer today, and I can not
firefox changed its font size changer today, and I can not enlarge the toolbar. … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
218 satisfied customers
A .dmg cannot be deleted from a mac air. The app inside is
a .dmg cannot be deleted from a mac air. The app inside is Apple Support Screen Sharing.app and the trash would not delete it because says it is running. What is it and why can we not delete it...can'… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
My phone is disabled. Iphone 5- I do not know the os! It was
it was a gift from my ex- i dont get very far withn the fixes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I have an ipad and cannot access it - all was fine until I
I have an ipad and cannot access it - all was fine until I logged on tonight … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
Apple TV remote control not working except the volume
Apple TV remote control not working except the volume control … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just got replacement phone and don't know my I cloud
I just got replacement phone and don't know my I cloud password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I can't install apps in iOS 11. iPhone X. I get stuck on
I can't install apps in iOS 11. iPhone X. I get stuck on this screenshot. Can't double click anywhere.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,370 satisfied customers
IPad.....my keyboard has moved to the center and I cannot
iPad.....my keyboard has moved to the center and I cannot read what I have written. Thank you for your help. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
My point and shoot has stopped connecting to my Wi-Fi to
My point and shoot has stopped connecting to my Wi-Fi to download on my phone … read more
Richard
Richard
Apple Software Engineer
39,402 satisfied customers
When I try to call my credit card company on my iPhone and
When I try to call my credit card company on my iPhone and they want me to enter my account number the iPhone 7 will not allow me to type in any numbers. Why is this? … read more
Jon
Jon
Bachelors Degree
380 satisfied customers
My ipad is on but the screen remains blank and i am unable
Hi my ipad is on but the screen remains blank and i am unable to turn the ipad off or change the screen. When i press the on button the screen flashes for a moment but that is all.it was working fine … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have had to make a new apple id and it wont let me put in
hi i have had to make a new apple id and it wont let me put in my home number or mobile... it keeps telling me it needs an 8 digit atea code … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
29 satisfied customers
I have received an email saying that there was a problem
I have received an email saying that there was a problem with my account information. They want me to update account information including login password, ss number, address, phone numbers, etc. I am … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Mt hard drive corrupted a few days ago so I'm re-builfding
Mt hard drive corrupted a few days ago so I'm re-builfding my Mac book. I lost all my star mailboxes. How do I recover them? … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
I have a font that won't load in Quark - but it loads in all
I have a font that won't load in Quark - but it loads in all of the other programs. What do you recommend? … read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x