Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I turned my iPad off. When I turned it on I got the apple…

Customer Question
I turned my iPad off...
I turned my iPad off. When I turned it on I got the apple screen but I cannot get the iPad to come back on. I keep getting a screen that has a line coming up from the bottom with a little retangle attached. Then there is a small arrow above the rectangle pointing to a circle in the middle of the screen that says iTunes. Then it shuts off. Can you help?
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
3/2/2016
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That screen indicates the iOS software of your iPad has corrupted somehow. Do you have access to a computer there ?

Ask Your Own Mac Question
Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Your iTunes is asking you to restore the iPad from iTunes on your computer. We need a computer to fix it. Is there any way to get access to a computer ? Any computer will work

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Your iPad is asking you to restore it from iTunes on your computer. We need a computer to fix it. Is there any way to get access to a computer ? Any computer will work

Ask Your Own Mac Question
Customer reply replied 2 years ago
No right now. Can I find one and get back to you
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Of course. Add a bookmark of this page or add this page to your favorites, so you can get back to me any time you want via this page. I will also post the instructions in here, so when you get access to a computer, you can follow it to fix the problem. If you want, I can also connect to your computer and fix the iPad myself for you while you watch.

Follow the steps below to restore your iPad by putting it to DFU Mode. (DFU means 'Device Firmware Upgrade' mode which is a option of iPad that allows you to restore the software of it from a computer)

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPad to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPad press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Remember, it may take a while to restore the iPad (the iOS firmware has to be downloaded, you will see the Download button at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Will doing this affect the computer that I am using. It will not be my computer
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Of course not. It doesn't have to be your own computer. Any computer will work. You can get your friends', neighbour's or any computer (except some company computers with restrictions will not work). All you have to do is, install iTunes on that computer, follow the steps to put it to DFU Mode and iTunes will recognize it and ask you to restore it. After restoring, you can remove iTunes from that computer.

Your iPad is now asking you to connect to the a computer with iTunes application installed.

Ask Your Own Mac Question
Customer reply replied 2 years ago
I think I will let you do it.
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

I will do it for you, but first you need to get access to a computer. Make sure to take the USB cable of your iPad.

When you get access to a computer, please reply in here.

Ask Your Own Mac Question
Customer reply replied 2 years ago
I will see what I can do. I am 1200 miles from home and do not have a usb can't either. I guess I will buy one and get back to you
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

USB cable is the cable you use to charge your iPad.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Oh. Okay. See why've need you to do it for me😁
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Yes. When you get access to a computer, just post a reply in here and I will get back to you ASAP. One more thing, that computer must have access to internet.

Ask Your Own Mac Question
Customer reply replied 2 years ago
Ok. I will get back to you in a few hours. Thank you
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

You're most welcome.

Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago

Hi Loretta, It's me Ashik again. I'm just checking. How is it going ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,433
12,433 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Screen is dark, small o circling only. recently, no
screen is dark, small o circling only. JA: When was the last time you updated the Operating System (OS) on your Apple device? Customer: recently JA: Anything else you want the Mac Expert to know befor… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My iPad mini just did and automatic update and now it won't
My iPad mini just did and automatic update and now it won't work. I turn it off and the it comes right back on. I've tried it both with and without holding the home button. At the top of the screen it… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My iPad suddenly stopped working. It was fine and worked
My iPad suddenly stopped working. It was fine and worked well while I was on a plane. Then when I tried it again I can't get the slide to work. I tried the hold down the 2 buttons for 10 sec twice but… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My is locked from what appears to be an iTunes issue, 24
my is locked from what appears to be an iTunes issue … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
My ipod keeps playing the same song, Since yesterday
My ipod keeps playing the same song JA: How long has this been going on? Customer: Since yesterday afternoon JA: What troubleshooting have you tried? Customer: Turning it off and back on JA: The Mac e… read more
Ashik
Ashik
Mac Technician
Master's Degree
12,433 satisfied customers
I have a Mini iPad. It showed I needed to update it and I
I have a Mini iPad. It showed I needed to update it and I went to the general app and followed the directions to update. That was Friday evening and it is now Sunday and it just keeps going to solid b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Ipad is somehow disabled and it when we open it says 'connect
My Ipad is somehow disabled and it when we open it says 'connect to itunes'. What do I do please… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My ipad no longer responds when I turn the ipad from vertical
My ipad no longer responds when I turn the ipad from vertical to horizontal. For example, when I enter my password, it is in the horizontal mode and cannot be changed. The icon mode is also horizontal… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I upgraded my ipad 11/30/13 and now cannot log back in, I forgot
I upgraded my ipad 11/30/13 and now cannot log back in, I forgot my passwrd and when I put my birthdate in it is rejected?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an iPad II. It seems to be in a loop. The little circle
I have an iPad II. It seems to be in a loop. The little circle keeps going around and around. I cannot close turn the iPad on. Is there some way I can clear this?… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have an iPad. I downloaded some tunes into iTune. The iTune
I have an iPad. I downloaded some tunes into iTune. The iTune on my iPad contains all of the music I have on my iMac. I played the new tune. I then played some other music in the library. Now I can' t… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have an Applle I Pad 1. I had it upgraded and now need
I have an Applle I Pad 1. I had it upgraded and now need my passsowrd to proceed. I forgot my password… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I am sorry but I dont understand what you are telling me to
I am sorry but I don't understand what you are telling me to do. My ipad is disabled now I have to wait an hour to try again. I don't remember my password. I don't know where the home button is that y… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
looking for help. My aim was to update my iPad to iOS 5. So...
looking for help. My aim was to update my iPad to iOS 5. So... i had just finished backing up my iPad onto my MacBook Pro (10.5.8) using iTunes (iOS 5). Then made sure I had enough space available on … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Ten hours ago, my iPad was shutting off during while I was
Ten hours ago, my iPad was shutting off during while I was using an application. I shut it down by holding the on/off button, then moved the arrow to the right. Since then, I haven't been able to rest… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
my ipad battery failed in the middle of a system update all
my ipad battery failed in the middle of a system update all I get now is an apple symbol and a line under it displayed on my ipad, i can not get the ipad to turn off nor can I get my PC to recognize t… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I cannot turn off my new iPAD. The little circle moving around
I cannot turn off my new iPAD. The little circle moving around will not stop, and has been doing this for 3 hours.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a 4GB ipod--probably about 3 or 4 years old. I have
I have a 4GB ipod--probably about 3 or 4 years old. I have trouble shutting it down at times. When I press to shut down I get the pause...then I hold it again and it plays music...then i press again, … read more
The MacWhisperer
The MacWhisperer
Bachelor's Degree
162 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x