Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My son iPod touch will not turn on or charge in he just got…

Customer Question
My son iPod touch will...
My son iPod touch will not turn on or charge in he just got it less then a month
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/2/2016
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,168
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. On the iPod, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please reply at the box below to continue. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

Hi,

How is it going? Do you still need help with this issue?

Please reply at the box below. Thank you.

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago

If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Ipod touch, son can't set up icloud account. Doesn't have
Ipod touch, son can't set up icloud account. Doesn't have email. They want email to set up email for icloud. But no email, won't let create email unless has email. But needs email. Needs step by step … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My 13 year old son saved his allowance and did chores etc to
My 13 year old son saved his allowance and did chores etc to save up for an IPOD.hE BOUGHT A 64GB and loves it The problem being he ran it thru the washer machine by mistake.It was in a pair of jeans … read more
Daniel
Daniel
554 satisfied customers
I got an I Pod touch for my son and he password XXXXX it
I got an I Pod touch for my son and he password XXXXX it but now he doesn't remember the four digit code he used and now his IPod is diabled. How do I fix that?… read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
Bachelor's Degree
41,168 satisfied customers
My son forgot his pass word! He kept putting in different
my son forgot his pass word ! He kept putting in different passwords The ipod locked can you unlock it… read more
Cris
Cris
62 satisfied customers
On my sons iPod Touch, many of the icons for the applications
On my son's iPod Touch, many of the icons for the applications are white squares versus a picture of what the application is. Why does this happen and how do I fix it?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My son forgot his password XXXXX his ipod touch. How can he reset
My son forgot his password XXXXX his ipod touch. How can he reset it? He hasn't used it in awhile so I'm not even sure what computer he was in. We have a laptop that we got rid of so it may have been … read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
my daughter and son both have ipod touches but i cant get my
my daughter and son both have ipod touches but i cant get my sons ipod touch to sync apps from the pc… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My son is going to school in Spain. He has an apple laptop.
My son is going to school in Spain. He has an apple laptop. His girlfriend is in Thailand with an I pod. What is the best way for them to communicate? I have a $800 AT&T phone bill because of the way … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I already have i-tunes downloaded on my computer and my daughters
I already have i-tunes downloaded on my computer and my daughters ipod touch is synced into it, this was done back in February..I have just bought my son an ipod touch and want to get it up and workin… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My 10 year old son changed the security code on his I-touch
My 10 year old son changed the security code on his I-touch to keep his sister out. Now he forgot it, and after multiple log on attempts, he got a message: I-POD is disabled. HELP? What can I do to ge… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My sons IPOD will not turn on and it has been charged overnight.
My sons IPOD will not turn on and it has been charged overnight. He just got it in February. Is there anything we can do or do we have to send it in? Terri Swartz… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Dear Apple I am a devoted Apple user and have been since
Dear Apple: I am a devoted Apple user and have been since the Apple II (have purchased 6 computers, 4 ipods,...). I am currently having trouble and philosophical trouble with my boys' ipods. We bought… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a ipod touch that is less than one yr old. At about
I have a ipod touch that is less than one yr old. At about seven months it stoping taking a charge. What can i do?… read more
Kyle Brockman
Kyle Brockman
Associate Degree
114 satisfied customers
my son put an password on his ipod touch and forgot the password
my son put an password XXXXX his ipod touch and forgot the password XXXXX we are unable to listen to it.is there a way to bypass this?… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
hello my sons apple ipod touch the newest generation moves
hello my sons apple ipod touch the newest generation moves everything to land scape for example whenever he tries to go on face book in the regular view the touch moves it to the sideways view( i Thin… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
my son has ipod touch, he was given permission once to down
my son has ipod touch, he was given permission once to down load music with my credit card with me calling out the details, ever since each month I get billed for at least 70 euro , going on now a yea… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Is the music I purchased from iTunes only compatible on an
Is the music I purchased from iTunes only compatible on an iPod or can I also download it to a MP3 player as well. Also, my son has an iPod Touch and more times than not his apps don't work.… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My son was goofing around with my other sons ipod. In the
My son was goofing around with my other sons ipod. In the process he was pressing something that now has the screen locked. It calls for a password XXXXX we don't know because he doesn't know what he … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x