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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36603
Experience:  IT Engineer for over 15 years
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My Mac my 2007 OS X 10.5.8 is stuck constantly

Customer Question

my Mac my 2007 OS X 10.5.8 is stuck constantly restartingover and over. I cannot get it past the Apple screen any Commands keyboard does not work do not have of 10.6 install t
Disc how do I fix it and would like to start from factory settings
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Power off the Mac please

Then hold SHIFT and with it held down, power it on until you get to the login screen

Can you get to this?

Customer: replied 1 year ago.
Trying
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
For some reason it just comes up to the Apple and it has the spinning loading symbol here the harddrive working that goes nowhere just stays here on the screen if I hold the button when I let go it starts restarting starting again
Expert:  Richard replied 1 year ago.

ok, try this please

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

Tell me if t then starts please

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

ok, so you can now sign in?

Expert:  Richard replied 1 year ago.

computer is working correctly?

Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
Sorry was having problems with chrome so no nothing's fixed yet
Expert:  Richard replied 1 year ago.

I am here Justin and I replied to you....

All I heard was

"Worked?

Expert:  Richard replied 1 year ago.

did you do the instructions I gave?

Customer: replied 1 year ago.
I couldnt type in chrome only browser I'm on phone thank u sorry so
Expert:  Richard replied 1 year ago.

ok, but did you do the instuctions I gave you last?>

Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.

Tell me if t then starts please

Customer: replied 1 year ago.
Yeah I got to mac hd and that's it let me get back there one sec
Expert:  Richard replied 1 year ago.

ok... sorry having a very hard time understanding your messages now. Not sure the issue on your side as it was going ok before.

Customer: replied 1 year ago.
Yeah last time it got me here now just trying to get there again
Customer: replied 1 year ago.
I'm trying it's hard to get there
Expert:  Richard replied 1 year ago.

ok, what happens if you start it normally now?

Customer: replied 1 year ago.
No sorry it is not working when I hold this button down and wants to restart immediately over and over and over as soon as I let them go it takes a long time for it to keep restarting I don't know how I got to that screen before by luck I guess
Expert:  Richard replied 1 year ago.

ok, are you able to do these steps?

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
Will see
Customer: replied 1 year ago.
Was trying to send video
Expert:  Richard replied 1 year ago.

ok, no need, just explain here please what happens as I will understand

Customer: replied 1 year ago.
I'm sorry I have to go I will try again later its not letting me enter the beginning commands command r doesn't work thanks I'll try back ok
Expert:  Richard replied 1 year ago.

ok, Ill mark the question to never close, so just reply to me here.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you