Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a spyware/malware when using the internet (Safari ).

Customer Question
I have a spyware/malware when...
I have a spyware/malware when using the internet (Safari for Mac). How can I get rid of it?
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
2/28/2016
Mac Support Specialist: Jason Jones, Mac Technician replied 2 years ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,459
Experience: Several years of supporting Mac systems.
Verified

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
FOR ASHIK ONLY—I hope that bad flu which has swept our
FOR ASHIK ONLY—I hope that bad flu which has swept our nation (except Hawaii) has not hit India, and that you are well. My wife got sick first, and I followed. We were fortunate not to get the flu its… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Someone installed Spyware on my phones and MAC and I need to
Someone installed Spyware on my phones and MAC and I need to remove them ASAP. How do I get this done by an expert?… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I keep getting advertising and page interuptions from
Hello, I keep getting advertising and page interuptions from Macpurifiers.com which is not affiliated with Apple how do I stop this and get rid of them … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I downloaded a adobe flash player, against my better judgement,
I downloaded a adobe flash player, against my better judgement, to my desktop MAC and now I have a popup alert saying my commuter is infected with an adware or malware which they say caused the popup.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am using either Safari or Chrome Browsers on my MacBook Pro,
I am using either Safari or Chrome Browsers on my MacBook Pro, I am getting "Mackeeper" popping up very often. How can I get rid of it?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trojan Horse -- dashmeshinfotech -- has invaded my Mac
Trojan Horse -- dashmeshinfotech -- has invaded my Mac desktop. Safari OS X Yosemite 10.10.4. How do I get rid of it?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I was trying to uninstall Adobe from my system due to a
I was trying to uninstall Adobe from my system due to a flash player virus, when Mackeeper just stopped and gave me the wait signal, that was yesterday. Today I can access safari, what is my next step… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
IMAC 10.6.8 WENT TO GOOGLE TO FIND AMTRAK SCHEDULE. SELECTED
IMAC 10.6.8 WENT TO GOOGLE TO FIND AMTRAK SCHEDULE. SELECTED FIRST ON LIST. ENDED UP WITH MYWAY MALWARE. HOW DO I DELETE IT. THANKS… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Mac that has malware. Sending me a phone number to
I have a Mac that has malware. Sending me a phone number to call for "mac-protection" I can't seem to remove it or go anywhere else on safari. Thanks!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My safari browser on my IMAC is blocked by a message & a pop-up
My safari browser on my IMAC is blocked by a message & a pop-up message that tells me that it has been attacked by malware. It instructs me to call a customer service number and give them a code and t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Safari fails to open 0n my iMac. I get a message that it unexpectedly
Safari fails to open 0n my iMac. I get a message that it unexpectedly quit. When I use Chrome, I sometimes get a pop up that asks for me to call(###) ###-####to remove virus. The only way to get rid o… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Safari browser just got infected with interpol ransom ware.
My Safari browser just got infected with interpol ransom ware. Google chrome still works. How do I get rid of it?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When I click on hyperlinks in Safari I get redirected to sites like with Asian girls. How
When I click on hyperlinks in Safari I get redirected to sites like with Asian girls. How do I get rid of this?? I have a macbook pro… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have encountered some malicious malware that has locked up
I have encountered some malicious malware that has locked up my safari browser with a java script message to pay fine. How do I get rid of it on my Mac Os Yosemiti?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
On my Mac desk top it comes up to call network alert ***-***-****
On my Mac desk top it comes up to call network alert ***-***-**** for adware or malware pop ups. Is this a scam or really safari helping?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I goofed! While searching for some stock photos this afternoon
I goofed! While searching for some stock photos this afternoon a pop-up website surprised me by saying I have a bunch of viruses on my computer and I need to download a certain security software progr… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
There are 8 viruses on my macbook. Help! How can I get rid
There are 8 viruses on my macbook. Help! How can I get rid of them? I have the 3 year care protection plan purchased 8/8/09. Theresa at XXX-XXX-XXXX These are the viruses: Rootkit on Photo database Di… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
My macbook pro Version 10.6.7 is infected with 9 viruses (malware,
My macbook pro Version 10.6.7 is infected with 9 viruses (malware, worm, spyware) etc., As directed I gave my info to buy Mac Defender program but it kept saying invalid credit card. I think it was ju… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x