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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13534
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My Mac keyboard has gone wrong and I cannot get the

Customer Question

My Mac keyboard has gone wrong and I cannot get the ampersand using shift key
JA: Thanks. Can you give me any more details about your issue?
Customer: I have tried going through keyboard on system preferences but to no avail. Don't know what to do
JA: OK got it. Last thing — Mac Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to justanswer.com, my name is ***** ***** I will do my best to assist you.

You may need to replace the keyboard.. Or we may need to simply reset the pram.. So lets start here

Shut down your Mac.
Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on your Mac.
Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears.

Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.
Release the keys.

Once you boot again, try the keys again.. Will they work now? If not, then we need to run through the full steps below

  1. From the Apple menu, choose System Preferences.
  2. From the View menu, choose Speech.
  3. Click the Text to Speech tab.
  4. If "Speak selected text when the key is pressed" is enabled, the key or key combination set to speak text cannot be used for other purposes or used to type text--click Set Key and change it to a less-commonly used key combination (try to use modifier keys such as Shift, Command, Option, and Control). Or, disable the "Speak selected text when the key is pressed" option.
  5. Click the Universal Access pane in System Preferences, click the Keyboard tab.
  6. Make sure that Slow Keys is turned off. With Slow Keys on, you need to press a key for a longer period of time for it to be recognized.
  7. In the Universal Access pane, click the Mouse tab, and make sure Mouse Keys is turned off. With Mouse Keys enabled, you cannot use the Numeric Keypad to enter numbers--instead the keypad moves the pointer (cursor). (There is an option to enable Mouse Keys with five presses of the Option key; you may want to turn that option off to avoid accidentally enabling it.) If Mouse Keys is enabled and you are using a keyboard with no numeric keypad or Num Lock function, see Unable to type while Mouse Keys is enabled in Mac OS X.
  8. If the function keys on the top row of the keyboard are not working as expected, see Mac OS X: How to change the behavior of function keys.
  9. If the issue persists, use Keyboard Viewer to help isolate the issue:
    1. Click the Language & Text pane (Mac OS X v10.6) or International pane (Mac OS X v10.5.8 or earlier) in System Preferences.
    2. Click the Input Sources tab (or Input Menu tab in Mac OS X 10.5.8 or earlier).
    3. Click the Keyboard & Character Viewer "On" checkbox to select it (click the Keyboard Viewer "On" checkbox in Mac OS X 10.5.8 or earlier).
    4. From the Input (flag) menu, choose Show Keyboard Viewer.
    5. If the keyboard is connected and detected by Mac OS X, the keys you type will highlight in the Keyboard Viewer window. Open TextEdit (or any text application), and try to type something using the keys that were previously not responding to see if they highlight in Keyboard Viewer.
  10. Start from the Mac OS X Install Disc, choose Terminal from the Utilities menu and test the keys which were previously not working. If the keys work while started from the Install disc, then the keyboard itself is working correctly. Use Mac OS X: How to troubleshoot a software issue to isolate the software issue that may be causing the keys to not respond.

If you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.