Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Leave viruws, My iMac has avirus,

Customer Question
Leave viruws Technician's Assistant:...

Leave viruws

Technician's Assistant: Thanks. Can you give me any more details about your issue?

My iMac has avirus

Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 16 minutes by:
2/25/2016
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 2 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,168
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. When does the virus appear? Does it happen when you turn on the computer?

Or does it happen when you open a particular application, such as Safari?

Please reply at the box below. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My IMac won't turn on. What's PRAM? Just help turning on my
Just help turning on my IMAC I am a college student and need help… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My imac is an OS X 10.7.5. 10.7.5 What do I need to update
Suffering with being unable to access more and more web sites … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I was working on my IMac when the mouse pad disconnected. I
I was working on my IMac when the mouse pad disconnected. I put in new batteries, but it still would not connect. I tried to connect with another mouse form our other iMac, but it would not connect. I… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I recently upgraded my iMac and now cannot save anything.
I recently upgraded my iMac and now cannot save anything. Shouldn't I be able to do that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
How do I find my iMAC serial number? When I click on the
How do I find my iMAC serial number? When I click on the Apple icon in the top left corner, what comes up is not correct. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My iMac is hacked, can you fix it online. 10.13.3. My guess
My guess since 10/2017 right after purchased, possibly through WIFI compromised and have tried anything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Im trying to open a power point presentation cd on my imac
im trying to open a power point presentation cd on my imac but it says its blank but it isnt … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
IMac is not booting no chime no image can just hear disc and
iMac is not booting no chime no image can just hear disc and fan … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
How can I tell if my iPad has avirus. IOS 10.3.3. None.
How can I tell if my iPad has avirus JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: iOS 10.3.3 JA: Have you installed any updates recently?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Imac connects to internet via Arris 962 wireless gateway which
Imac connects to internet via Arris 962 wireless gateway which has a usb port to connect a non-wirelss printer. When I connect to the wireless usb, printer shows offline and won't print. Prints fine w… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
The screen has dropped its brightness. Usually just before
The screen has dropped its brightness. Usually just before it goes into sleep mode, it will loose its brightness and that is the stage it stays at now. What can I do. We have a Mac OS X, 8.1, Version:… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My internet service is wowway.com. I have an imac I purchased
My internet service is wowway.com. I have an imac I purchased in July of 2011. My email server is wowway.com. Why does my imac 'mail' icon have ALL my emails received since I bought the computer. Why … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cant get my new iMac Lion to interact with my old iMac tiger
I can't get my new iMac Lion to interact with my old iMac tiger to transfer files to new computer, please help.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
How may I restore the Microsof Icon to my desktop Ive
How may I restore the Microsof Icon to my desktop? I've seen suggestions for doing this, (on the Help responses) but they are all for Windows PC's, not Apple Imac compurters.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
About half the time when I turn on my Mac Os X, the fan is
About half the time when I turn on my Mac Os X, the fan is blowing LOUD. Sometimes when I turn it off and then on again, the fan quiets. Other times it continues to blow at high speed. What can I do t… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
I use Time Machine and I need to do a very long back up. Is
I use Time Machine and I need to do a very long back up. Is it safe for me to leave my computer for a long period of time?… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have one of the 2000 front loading iMacs. Its a PowerPC
I have one of the 2000 front loading iMacs. It's a PowerPC 750, 400MHz. Some while back, the cd rom drive started not accepting any cds. I would put them in and after a few seconds, it would spit them… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
I have two simple questions 1. can I leave my mac on all the
I have two simple questions: 1. can I leave my mac on all the time, letting it go into sleep mode overnight and into the next day or should I shut it down when I am done using it for about 10 hours? 2… read more
Aggie Mac Master
Aggie Mac Master
Bachelor's Degree
228 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x